Administrative Support I (Full Time)

Hub Group; Twinsburg (OH); On-site; USD 1,515,000 - 2,480,000; Full time

Job summary

Hub Group in Twinsburg, OH is seeking an Administrative Support I to assist managers with route monitoring, clerical tasks, filing, answering phones, responding to emails, and driver onboarding documents. The role demands multitasking and a friendly demeanor.

This position operates in a seven-day schedule with shifts 7:00 AM–3:30 PM or 10:30 AM–7:00 PM, including weekends and holidays, in a fast-paced, office environment.

Qualifications

• High school diploma or equivalent; post high school education a plus.
• Proficient in Microsoft Office - Word, Excel, etc.
• Prior customer service experience preferred
• Strong written and verbal communication skills
• Ability to multitask in a fast-paced office environment
• Must be able to work evenings and Saturdays
• Pass pre-employment background check

Responsibilities

• Assemble and audit route paperwork for the next day
• Answer inbound phone calls
• Handle customer issues
• Contact vendors on inbound damage or replacement orders
• Respond to emails in a timely manner
• Address pending orders
• File paperwork
• Assist in processing inbound delivery teams
• Monitor delivery routes during shift
• Call drivers hourly to address issues as needed
• Call customers for feedback on delivery experience
• Process and prepare freight for shipments/returns to vendors
• Assist in daily warehouse functions and update inventory

Skills

Customer service

Multitasking

Written and verbal communication

Detail oriented

Time management

Documentation skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

Job Description

The Administrative Support I will provide administrative support to all managers. These responsibilities may include route monitoring, clerical duties, filing, answering phone calls, responding to emails, assisting in driver training and onboarding documents for inexperienced drivers. Qualified candidates will have a strong ability to multi-task and a friendly demeanor.

Pay

up to $18.50/hr

Shift(s)

Our location is a 7-day operation. Schedules will be 7a-3:30p or 10:30a-7p on a rotating schedule. This includes weekends and holidays.

Address

8601 Independent Parkway, Twinsburg, OH 44087

Essential Job Functions

• Assemble and audit route paperwork for the next day
• Answer inbound phone calls
• Ability to handle customer issues
• Contact vendors on inbound damage or replacement orders
• Respond to email in a timely manner
• Address pending orders
• File paperwork
• Strong customer service skills required
• Act in a professional and an appropriate manner
• Assist in the processing of inbound delivery teams
• Monitor the delivery routes of the course of your shift
• Assist in the track route progress, as needed; call Drivers every hour to address issues as needed
• Call customers to obtain their feedback regarding their delivery experience
• Assist in the completion of POD packets that are available at the warehouse
• Responsible for the closing reports on a nightly basis
• Works well without direct supervision, professional demeanor, strong communication and customer service skills
• Process daily working orders, respond to Logistics Coordinator their status
• Answer inbound phone calls from customers and delivery teams
• Print Pull Sheet and Mark Live Daily in warehouse
• Responsible for finding and submitting requested EPODs
• File all documents as needed
• Accountable and reliable
• Effectively communicate with builder, general contractors, and supervisors to ensure customer satisfaction
• Process and prepare freight for shipments/returns to vendors (RTVs)
• Assit with daily warehouse functions as needed
• Update inventory - daily/weekly/monthly as required
• Route monitor and remotely assist delivery and installation teams as needed
• Accurately update orders for billing as needed
• Answer inbound phone calls as needed
• Any other duties and responsibilities as assigned.

Minimum Qualifications

• High school diploma or equivalent, post high school education a plus
• Proficient in Microsoft Office - Word, Excel, etc.
• Prior customer service experience preferred
• Strong written and verbal communication skills
• Ability to multitask must be detail oriented and be able to work in a fast-paced office environment
• Must be able to work evenings and Saturdays
• Pass pre-employment background check
• Maintain professional and safe work environment
• Skills: customer service, detail oriented, organizational skills, time management, problem solving, accountable, dependable, documentation skills, analyzing data, professional phone skills, ability to resolve conflict, ability to listen, ability to multitask

About Us

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com .