Administrative Support I

Hub Group; Birmingham (AL); On-site; USD 22,000 - 25,000; Full time

Job summary

Hub Group in Birmingham, AL is seeking an Administrative Support I to assist managers with clerical duties, route monitoring, and onboarding documents for new drivers. The role requires strong multi-tasking and a friendly, professional demeanor.

You will answer phones and emails, coordinate with drivers and vendors, process paperwork, and maintain files as part of a fast-paced office team with evening and Saturday shifts.

Qualifications

• High school diploma or equivalent required; post high school education a plus.
• Proficient in Microsoft Office (Word, Excel, etc.).
• Prior customer service experience preferred.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced office environment.
• Must be able to work evenings and Saturdays.
• Pass pre-employment background check.
• Maintain professional and safe work environment.

Responsibilities

• Assemble and audit route paperwork for the next day.
• Answer inbound phone calls and respond to emails.
• Handle customer issues with a focus on satisfaction.
• Contact vendors on damage or replacement orders.
• Respond to email in a timely manner and maintain filing systems.
• Monitor and update delivery routes and schedules.
• Process daily working orders and track their status.
• Print pull sheets and mark live daily in warehouse.

Skills

Customer service

Detail oriented

Organizational skills

Time management

Problem solving

Multitask

Professional phone skills

Communication skills

Active listening

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

The Administrative Support I will provide administrative support to all managers. These responsibilities may include route monitoring, clerical duties, filing, answering phone calls, responding to emails, assisting in driver training and onboarding documents for inexperienced drivers. Qualified candidates will have a strong ability to multi-task and a friendly demeanor.

Schedule

Tuesday-Saturday

Shift

12:00 PM - 8:30 PM

Pay

$16.42 per hour

Essential Job Functions

• Assemble and audit route paperwork for the next day
• Answer inbound phone calls
• Ability to handle customer issues
• Contact vendors on inbound damage or replacement orders
• Respond to email in a timely manner
• Address pending orders
• File paperwork
• Strong customer service skills required
• Act in a professional and an appropriate manner
• Assist in the processing of inbound delivery teams
• Monitor the delivery routes of the course of your shift
• Assist in the track route progress, as needed; call Drivers every hour to address issues as needed
• Call customers to obtain their feedback regarding their delivery experience
• Assist in the completion of POD packets that are available at the warehouse
• Responsible for the closing reports on a nightly basis
• Works well without direct supervision, professional demeanor, strong communication and customer service skills
• Process daily working orders, respond to Logistics Coordinator their status
• Answer inbound phone calls from customers and delivery teams
• Print Pull Sheet and Mark Live Daily in warehouse
• Responsible for finding and submitting requested EPODs
• File all documents as needed
• Accountable and reliable
• Effectively communicate with builder, general contractors, and supervisors to ensure customer satisfaction
• Process and prepare freight for shipments/returns to vendors (RTVs)
• Assist with daily warehouse functions as needed
• Update inventory - daily/weekly/monthly as required
• Route monitor and remotely assist delivery and installation teams as needed
• Accurately update orders for billing as needed
• Answer inbound phone calls as needed
• Any other duties and responsibilities as assigned.

Minimum Qualifications

• High school diploma or equivalent, post high school education a plus
• Proficient in Microsoft Office - Word, Excel, etc.
• Prior customer service experience preferred
• Strong written and verbal communication skills
• Ability to multitask must be detail oriented and be able to work in a fast-paced office environment
• Must be able to work evenings and Saturdays
• Pass pre-employment background check
• Maintain professional and safe work environment
• Skills: customer service, detail oriented, organizational skills, time management, problem solving, accountable, dependable, documentation skills, analyzing data, professional phone skills, ability to resolve conflict, ability to listen, ability to multitask

About Us

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com .