Logistics Administrative Assistant

Hub Group; Twinsburg (OH); On-site; USD 1,515,000 - 2,480,000; Full time

Job summary

Hub Group in Twinsburg, OH is seeking an Administrative Support I to assist managers with route monitoring, clerical tasks, filing, answering phones, responding to emails, and driver onboarding documents. The role demands multitasking and a friendly demeanor.

This position operates in a seven-day schedule with shifts 7:00 AM–3:30 PM or 10:30 AM–7:00 PM, including weekends and holidays, in a fast-paced, office environment.

Qualifications

• High school diploma or equivalent; post high school education a plus.
• Proficient in Microsoft Office - Word, Excel, etc.
• Prior customer service experience preferred
• Strong written and verbal communication skills
• Ability to multitask in a fast-paced office environment
• Must be able to work evenings and Saturdays
• Pass pre-employment background check

Responsibilities

• Assemble and audit route paperwork for the next day
• Answer inbound phone calls
• Handle customer issues
• Contact vendors on inbound damage or replacement orders
• Respond to emails in a timely manner
• Address pending orders
• File paperwork
• Assist in processing inbound delivery teams
• Monitor delivery routes during shift
• Call drivers hourly to address issues as needed
• Call customers for feedback on delivery experience
• Process and prepare freight for shipments/returns to vendors
• Assist in daily warehouse functions and update inventory

Skills

Customer service

Multitasking

Written and verbal communication

Detail oriented

Time management

Documentation skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

Hub Group in Twinsburg, OH is seeking an Administrative Support I to assist managers with route monitoring, clerical tasks, filing, answering phones, responding to emails, and driver onboarding documents. The role demands multitasking and a friendly demeanor.

This position operates in a seven-day schedule with shifts 7:00 AM–3:30 PM or 10:30 AM–7:00 PM, including weekends and holidays, in a fast-paced, office environment.