Administrative Support Specialist - Evenings & Saturdays

final mile; Birmingham (AL); On-site; USD 19,000 - 26,000; Full time

Job summary

Final Mile is seeking an Administrative Support I to provide comprehensive office support, including route monitoring, clerical duties, and email/phone responsiveness. The role supports managers and drivers, training onboarding for new drivers, and maintaining professional communication during a fast-paced day.

The position requires strong multitasking, detail orientation, and a friendly demeanor. Schedule includes Monday through Saturday with a daytime shift, and compensation at $16.42 per hour.

Qualifications

• Proficient in Microsoft Office – Word, Excel, etc.
• Prior customer service experience preferred.
• Strong written and verbal communication skills.
• Ability to multitask must be detail oriented and fast-paced.

Responsibilities

• Assemble and audit route paperwork for the next day
• Answer inbound phone calls
• Ability to handle customer issues
• Contact vendors on inbound damage or replacement orders
• Respond to email in a timely manner
• Address pending orders
• File paperwork
• Strong customer service skills required
• Act in a professional and an appropriate manner
• Assist in the processing of inbound delivery teams
• Monitor the delivery routes of the course of your shift
• Assist in the track route progress; call Drivers every hour to address issues as needed
• Call customers to obtain their feedback regarding their delivery experience
• Assist in the completion of POD packets that are available at the warehouse
• Responsible for the closing reports on a nightly basis
• Works well without direct supervision, professional demeanor, strong communication and customer service skills
• Process daily working orders, respond to Logistics Coordinator their status
• Answer inbound phone calls from customers and delivery teams
• Print Pull Sheet and Mark Live Daily in warehouse
• Responsible for finding and submitting requested EPODs
• File all documents as needed
• Accountable and reliable
• Effectively communicate with builder, general contractors, and supervisors to ensure customer satisfaction
• Process and prepare freight for shipments/returns to vendors (RTVs)
• Assist with daily warehouse functions as needed
• Update inventory – daily/weekly/monthly as required
• Route monitor and remotely assist delivery and installation teams as needed
• Accurately update orders for billing as needed
• Answer inbound phone calls as needed
• Any other duties and responsibilities as assigned.

Skills

customer service

multi-tasking

communication skills

detail oriented

time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Final Mile is seeking an Administrative Support I to provide comprehensive office support, including route monitoring, clerical duties, and email/phone responsiveness. The role supports managers and drivers, training onboarding for new drivers, and maintaining professional communication during a fast-paced day.

The position requires strong multitasking, detail orientation, and a friendly demeanor. Schedule includes Monday through Saturday with a daytime shift, and compensation at $16.42 per hour.