Administrative & Operations Coordinator

IICRC; Indianapolis (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Free uniforms

Paid time off

Training & development

Vision insurance

Job summary

IICRC is seeking an administrative assistant to support owners, management, and staff with invoicing, payments, customer follow up, and phone handling in a fast-paced office environment. The role requires comfort with multiple software types and CRM, plus strong written and verbal communication skills.

Successful candidates will enter new jobs, track payments, and assist with scheduling while maintaining confidentiality.

Qualifications

• High school diploma or GED required.
• Experience with Microsoft Office (Word, Outlook, PowerPoint, Excel) required.
• Experience with multiple software types and CRM preferred.
• Strong written and verbal communication skills.
• Ability to handle confidential information.

Responsibilities

• Input data in office programs and CRM.
• Collect information from homeowners via next day follow up phone calls.
• Track payments and assist with invoicing.
• Answer telephone calls, greet visitors, and resolve inquiries.
• Schedule appointments and enter new jobs into ServiceMaster.
• May utilize support staff on projects or reporting.
• Follow up with customers on work performed.
• May call customers to collect payments.
• Develop understanding of ServiceMaster operating systems and services offered.

Skills

Microsoft Office

Verbal communication

Organizational skills

Education

High school diploma/GED

Tools

CRM software

ServiceMaster program

Job description

IICRC is seeking an administrative assistant to support owners, management, and staff with invoicing, payments, customer follow up, and phone handling in a fast-paced office environment. The role requires comfort with multiple software types and CRM, plus strong written and verbal communication skills.

Successful candidates will enter new jobs, track payments, and assist with scheduling while maintaining confidentiality.