Remote Office & Revenue Growth Coordinator (NJ)

IICRC; Hoboken (NJ); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly wage based on kokem

Performance bonuses tied to lead to y

Paid time off

Paid holidays

Professional development opportunities

Career advancement potential

Job summary

IICRC is seeking an Office Administrator – Revenue, Marketing & Business Development Coordinator, primarily remote with occasional NJ in-person meetings. The role focuses on converting leads into booked appointments while supporting marketing and business development to drive company growth.

You will be the first point of contact for customers, manage leads, and help maximize revenue opportunities across our cleaning and restoration services.

Qualifications

• 2+ years in customer service or admin roles.
• Strong verbal and written communication.
• Excellent organizational and time-management abilities.
• Proficiency with Microsoft Office.
• High school diploma or equivalent.

Responsibilities

• Answer incoming calls, website inquiries, and customer requests promptly and professionally.
• Convert inbound leads into scheduled inspections, estimates, and service appointments.
• Follow up with unbooked leads to maximize conversion rates.
• Maintain accurate customer and lead records in CRM and scheduling systems.
• Identify opportunities to cross-sell and upsell services.
• Track lead sources and customer interactions.
• Assist with local marketing campaigns and events.
• Coordinate social media content and email campaigns.
• Support customer review generation and reputation management.

Skills

Customer service

Inside sales

Appointment setting

Verbal communication

Written communication

Organizational skills

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM software

Scheduling software

Job description

IICRC is seeking an Office Administrator – Revenue, Marketing & Business Development Coordinator, primarily remote with occasional NJ in-person meetings. The role focuses on converting leads into booked appointments while supporting marketing and business development to drive company growth.

You will be the first point of contact for customers, manage leads, and help maximize revenue opportunities across our cleaning and restoration services.