Administrative Office Associate II - Dynamic Support Role

Virginia Department of Social Services; Daleville (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Virginia Department of Social Services is seeking an Office Associate II to perform a broad range of clerical and administrative tasks in a professional environment. The role involves answering phones, greeting visitors, data entry, filing, typing, and processing mail, with opportunities to learn agency mainframe systems.

Ideal candidates will have a high school diploma and strong organizational and communication skills, with the ability to work independently or in small teams across different

Qualifications

• High school diploma with related clerical or administrative experience or an equivalent combination.
• Ability to learn agency-mainframe applications and office procedures.
• Strong communication and organizational skills.

Responsibilities

• Answers phones, provides information, and refers caller to appropriate staff or community resource.
• Greet visitors, provide information, and make referrals to staff or community resources.
• Posts routine information and data to agency records.
• Sets up and organizes files; maintains filing systems.
• Types correspondence, memos, reports, and forms from drafts or notes.
• Logs data and generates reports; distributes information like mail and faxes.
• Researches customer activity in mainframe and other applications.
• Receives, sorts, and distributes mail; inputs, retrieves, and verifies information.

Skills

Phone support

Customer service

Data entry

Filing

Typing

Record keeping

Research

Mail processing

Office software

Education

High school diploma

Tools

Mainframe applications

Office software

Job description

Virginia Department of Social Services is seeking an Office Associate II to perform a broad range of clerical and administrative tasks in a professional environment. The role involves answering phones, greeting visitors, data entry, filing, typing, and processing mail, with opportunities to learn agency mainframe systems.

Ideal candidates will have a high school diploma and strong organizational and communication skills, with the ability to work independently or in small teams across different