Office Administrative Associate II

Virginia-Department-of-Social-Service; Daleville (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

Virginia Department of Social Service is seeking an Office Associate II who performs a variety of office support tasks, from routine to complex, following agency policies and procedures. The position involves answering phones, greeting visitors, filing, data entry, reporting, and maintaining records with accuracy while working independently or as part of a team.

Strong communication, basic arithmetic, and the ability to learn mainframe applications are valued as you support agency operations and

Qualifications

• High school diploma supplemented with related clerical or administrative experience.
• Working knowledge of: spelling and punctuation, grammar and basic English; basic arithmetic; office etiquette, office methods and procedures; agency's office and administrative practices, policies, rules and procedures to include completion of forms and format; and office software along with the ability to learn agency-specific mainframe applications.
• Skills in: operating personal computer and associated business and agency software; and operating calculator and other office machines.

Responsibilities

• Answer phones, provide information, and refer caller to appropriate staff or community resource.
• Greet visitors/customers, provide information, answer questions related to the operations of the agency and make referrals to appropriate staff or community resource.
• Post a variety of routine information and data to keep agency records.
• Set-up, organize files, purge records, and maintain filing systems.
• Type correspondence, memos, reports and/or forms from rough drafts, clear copies, notes or recordings.
• Log statistical or fiscal data in a variant of formats and generate reports.
• Collect and distribute information such as broadcasts, mail, and faxes.
• Research customer activity in mainframe and local computer applications.
• Run mail using mail processor.
• Receive, sort, and distribute mail to the appropriate party; and
• Use computer and office equipment to input, retrieve, verify, scan, and research information.

Skills

PC skills

Office software

Calculator

Education

High school diploma

Related clerical experience

Tools

Mainframe applications

Job description

Virginia Department of Social Service is seeking an Office Associate II who performs a variety of office support tasks, from routine to complex, following agency policies and procedures. The position involves answering phones, greeting visitors, filing, data entry, reporting, and maintaining records with accuracy while working independently or as part of a team.

Strong communication, basic arithmetic, and the ability to learn mainframe applications are valued as you support agency operations and