Administrative Data Clerk - Scheduling & Customer Support

Aston Carter; Buffalo (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Life Insurance

Disability insurance

HSA

Transportation benefits

Employee Assistance

Paid time off

Job summary

Aston Carter seeks an Office Clerk in Buffalo, NY to provide administrative and customer service support, handling data entry, scheduling, and communication in a fast-paced office.

You will process pickup requests, prepare manifests, route inquiries, and maintain organized records while using Microsoft Office.

This full-time, on-site role runs the standard schedule 8:00 a.m. to 4:30 p.m., Monday through Friday, with benefits described in the posting.

Qualifications

• At least 2 years of general administrative experience.
• Proficiency in data entry with high accuracy.
• Experience providing customer service in an office setting.
• Ability to handle a high volume of calls professionally.
• Experience scheduling appointments and coordinating pickups.
• Strong Microsoft Office skills (Word, Excel, Outlook).

Responsibilities

• Perform accurate and timely data entry for pickups, manifests, and related documentation.
• Prepare, update, and maintain shuttle and trucking manifests to support daily operations.
• Answer incoming phone calls professionally and route inquiries to the appropriate contacts.
• Enter pickup requests into the system and ensure all details are complete and accurate.
• Schedule appointments for pickups and related services, coordinating with internal teams and customers.
• Scan and organize shuttle manifests and other documents for electronic storage and easy retrieval.
• Monitor designated customer email inboxes for pickup requests, service issues, and general inquiries.
• Respond to customer emails and phone calls promptly, providing clear and courteous information.
• Collaborate with team members to resolve customer service issues and escalate concerns when needed.
• Use Microsoft Office applications to create, update, and maintain spreadsheets, documents, and reports.
• Maintain organized records and files to ensure accurate tracking of daily activities and transactions.
• Follow established office procedures and contribute to continuous improvement of administrative processes.

Skills

Data entry

Customer service

Phone handling

Scheduling

Microsoft Office

Organizational skills

Written and verbal communication

Teamwork

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Aston Carter seeks an Office Clerk in Buffalo, NY to provide administrative and customer service support, handling data entry, scheduling, and communication in a fast-paced office.

You will process pickup requests, prepare manifests, route inquiries, and maintain organized records while using Microsoft Office.

This full-time, on-site role runs the standard schedule 8:00 a.m. to 4:30 p.m., Monday through Friday, with benefits described in the posting.