Office Clerk

Aston Carter; Buffalo (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Life Insurance

Disability insurance

HSA

Transportation benefits

Employee Assistance

Paid time off

Job summary

Aston Carter seeks an Office Clerk in Buffalo, NY to provide administrative and customer service support, handling data entry, scheduling, and communication in a fast-paced office.

You will process pickup requests, prepare manifests, route inquiries, and maintain organized records while using Microsoft Office.

This full-time, on-site role runs the standard schedule 8:00 a.m. to 4:30 p.m., Monday through Friday, with benefits described in the posting.

Qualifications

• At least 2 years of general administrative experience.
• Proficiency in data entry with high accuracy.
• Experience providing customer service in an office setting.
• Ability to handle a high volume of calls professionally.
• Experience scheduling appointments and coordinating pickups.
• Strong Microsoft Office skills (Word, Excel, Outlook).

Responsibilities

• Perform accurate and timely data entry for pickups, manifests, and related documentation.
• Prepare, update, and maintain shuttle and trucking manifests to support daily operations.
• Answer incoming phone calls professionally and route inquiries to the appropriate contacts.
• Enter pickup requests into the system and ensure all details are complete and accurate.
• Schedule appointments for pickups and related services, coordinating with internal teams and customers.
• Scan and organize shuttle manifests and other documents for electronic storage and easy retrieval.
• Monitor designated customer email inboxes for pickup requests, service issues, and general inquiries.
• Respond to customer emails and phone calls promptly, providing clear and courteous information.
• Collaborate with team members to resolve customer service issues and escalate concerns when needed.
• Use Microsoft Office applications to create, update, and maintain spreadsheets, documents, and reports.
• Maintain organized records and files to ensure accurate tracking of daily activities and transactions.
• Follow established office procedures and contribute to continuous improvement of administrative processes.

Skills

Data entry

Customer service

Phone handling

Scheduling

Microsoft Office

Organizational skills

Written and verbal communication

Teamwork

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Title: Office ClerkJob Description

The Office Clerk provides administrative and customer service support by handling data entry, scheduling, and communication tasks in a fast-paced office environment. This role ensures that pickup requests, manifests, and customer inquiries are processed accurately and on time, supporting smooth daily operations.

Responsibilities

• Perform accurate and timely data entry for pickups, manifests, and related documentation.
• Prepare, update, and maintain shuttle and trucking manifests to support daily operations.
• Answer incoming phone calls professionally and route inquiries to the appropriate contacts.
• Enter pickup requests into the system and ensure all details are complete and accurate.
• Schedule appointments for pickups and related services, coordinating with internal teams and customers.
• Scan and organize shuttle manifests and other documents for electronic storage and easy retrieval.
• Monitor designated customer email inboxes for pickup requests, service issues, and general inquiries.
• Respond to customer emails and phone calls promptly, providing clear and courteous information.
• Collaborate with team members to resolve customer service issues and **escalate** concerns when needed.
• Use Microsoft Office applications to create, update, and maintain spreadsheets, documents, and reports.
• Maintain organized records and files to ensure accurate tracking of daily activities and transactions.
• Follow established office procedures and contribute to continuous improvement of administrative processes.

Essential Skills

• At least 2 years of general administrative experience.
• Proficiency in data entry with strong attention to detail and accuracy.
• Experience providing customer service in an office or similar environment.
• Ability to handle a high volume of phone calls in a professional manner.
• Experience with scheduling appointments and coordinating pickups or similar activities.
• Proficiency with Microsoft Office, including basic use of Word, Excel, and Outlook.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Clear verbal and written communication skills for phone and email interactions.
• Ability to work independently while contributing effectively to a team.

Additional Skills & Qualifications

• Customer service experience is strongly preferred.
• Experience in the trucking or transportation industry is a significant plus.
• Familiarity with trucking operations, manifests, and logistics processes is beneficial.
• Previous experience working with shuttle or pickup scheduling systems is an advantage.
• Comfort using office equipment such as scanners and multifunction devices.
• Ability to adapt to changing priorities in a fast-paced environment.

This is a full-time, on-site position with a standard schedule of 8:00 a.m. to 4:30 p.m., Monday through Friday. The role is based in an office environment that relies on computers, phones, scanners, and Microsoft Office applications to manage daily operations. The work involves extended periods of time working at a desk, handling phone calls, and managing electronic documents and email communications in support of trucking and shuttle activities.

Job Type & Location

This is a Contract position based out of Buffalo, NY.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Buffalo, NY.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully onsite position in Buffalo,NY.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] ([e-mail]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.