Administrative Customer Service Representative

Ultimate Staffing; Lutherville (MD); On-site; USD 28,000 - 34,000; Full time

Job summary

Ultimate Staffing is recruiting an Administrative Customer Service Representative in Lutherville, MD. This temporary-to-hire, full-time role focuses on delivering exemplary customer service while supporting day-to-day office operations.

You will be the first contact for customers, manage calls and emails, enter and maintain data, process orders, and assist with various administrative tasks. Proficiency in Microsoft Office and strong communication are essential.

Qualifications

• 2+ years of administrative or customer service experience.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Excellent organizational and time management abilities.
• High attention to detail and accuracy.
• Ability to prioritize tasks and manage multiple responsibilities.

Responsibilities

• Serve as the first point of contact for customers, clients, and visitors.
• Answer and route incoming phone calls and emails.
• Provide timely and professional responses to customer inquiries.
• Enter and maintain accurate customer and account information.
• Process orders, service requests, and documentation.
• Schedule appointments, meetings, and follow-up communications.
• Prepare correspondence, reports, and other administrative documents.
• Maintain electronic and physical filing systems.
• Support multiple departments with administrative projects and tasks.
• Perform data entry and ensure accuracy of records.
• Assist with general office operations and special projects as assigned.

Skills

Customer service

Communication skills

Organization

Time management

Attention to detail

Multitasking

Education

Associate degree or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Administrative Customer Service Representative

Location: Lutherville, MD

Job Type: Temporary-to-Hire

Schedule: Full-Time, Monday-Friday

Pay: $20-$25/hour, based on experience

About the Opportunity

A well-established organization in the Hunt Valley area is seeking a professional and customer-focused Administrative Customer Service Representative to join its team on a temporary-to-hire basis. This position offers an excellent opportunity for candidates who enjoy providing exceptional customer service while supporting day-to-day office operations.

Key Responsibilities

• Serve as the first point of contact for customers, clients, and visitors
• Answer and route incoming phone calls and emails
• Provide timely and professional responses to customer inquiries
• Enter and maintain accurate customer and account information
• Process orders, service requests, and documentation
• Schedule appointments, meetings, and follow-up communications
• Prepare correspondence, reports, and other administrative documents
• Maintain electronic and physical filing systems
• Support multiple departments with administrative projects and tasks
• Perform data entry and ensure accuracy of records
• Assist with general office operations and special projects as assigned

Qualifications

• 2+ years of administrative, customer service, call center, receptionist, or office support experience
• Strong communication and interpersonal skills
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel)
• Excellent organizational and time management abilities
• High attention to detail and accuracy
• Ability to prioritize tasks and manage multiple responsibilities
• Professional, positive, and customer-focused attitude

Preferred Qualifications

• Experience in a fast-paced office environment
• CRM, ERP, or database experience
• Experience handling high-volume phone and email communications
• Associate degree or equivalent work experience

Why Apply?

• Temporary-to-permanent opportunity with long-term career potential
• Competitive pay
• Gain experience with a growing organization
• Collaborative team environment
• Stable Monday-Friday schedule
• Opportunity to expand administrative and customer service skills

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.