Call Center Representative

LHH; Maryland; On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Paid Sick Leave

Commuter benefits

Job summary

A staffing solutions company is seeking a dependable Call Center Representative for an onsite position in Anne Arundel County, Maryland. The ideal candidate will provide excellent customer support while managing administrative tasks in a fast-paced environment. Responsibilities include managing customer inquiries, maintaining records, and supporting workflow efficiency. This ongoing contract role offers a pay rate of $19-$20 per hour and benefits including medical and 401K plan.

Qualifications

• Previous customer service, administrative, or coordination experience required.
• Strong communication and interpersonal skills with a customer-first mindset.
• Reliable and punctual, comfortable working fully onsite.

Responsibilities

• Serve as the primary point of contact for customers.
• Manage daily scheduling and appointment coordination.
• Maintain accurate records and update customer information.
• Assist with general office duties and support documentation needs.

Skills

Customer service experience

Strong communication skills

Attention to detail

Multitasking ability

Proficiency in Microsoft Office Suite

Job description

Position Overview

We are seeking a dependable and detail‑oriented Call Center Representative to join our team in a fully onsite role located in Anne Arundel County. The ideal candidate is organized, personable, and able to provide excellent customer support while managing administrative tasks in a fast‑paced environment. This is an ongoing contract position with an immediate start.

Pay Rate: $19–$20 per hour

Start Date: ASAP

Employment Type: Ongoing Contract Role

Key Responsibilities

• Serve as the primary point of contact for customers, providing professional and timely assistance via phone, email, and in person.
• Manage daily scheduling, appointment coordination, and follow‑up communication to ensure smooth customer operations.
• Maintain accurate records, update customer information, and support documentation needs in internal systems.
• Collaborate with internal departments to resolve customer issues, escalate concerns, and support workflow efficiency.
• Assist with general office duties, including filing, data entry, document preparation, and maintaining an organized work environment.
• Track customer inquiries, ensure resolution, and deliver a high‑quality service experience consistently.
• Support special projects and administrative initiatives as assigned.

Qualifications

• Previous customer service, administrative, or coordination experience required.
• Strong communication and interpersonal skills with a customer‑first mindset.
• High attention to detail and the ability to multitask in a fast‑moving setting.
• Proficiency with Microsoft Office Suite and comfort with learning new systems.
• Reliable, punctual, and comfortable working fully onsite.

Benefits and Additional Information

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity and Privacy

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers