Outpatient Care Assistant & Patient Liaison

Beth Israel Deaconess Hospital Needham, Inc.; Needham (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Deaconess Hospital Needham, Inc. is seeking a Practice Assistant to join the outpatient clinics. You will provide administrative and medical assistant support, ensuring high-quality patient service and smooth clinic operations.

You will assist with scheduling, check-in/out, referrals, and chart preparation while maintaining a clean, organized environment and professional appearance.

Qualifications

• High School Diploma required; medical terminology knowledge helpful.
• Excellent interpersonal and customer service skills essential.
• Problem solving and multi-tasking abilities required in a healthcare setting.
• Maintains professionalism and confidentiality in a fast-paced clinic.
• Experience with medical software (Meditech, Caretracker, Outlook) preferred.

Responsibilities

• Handle patient scheduling, check-in/out, co-pay collection and follow-up communications.
• Assist in patient preparation and support physicians and clinic operations.
• Manage referrals and Prior Authorizations for imaging studies.
• Maintain clean, organized clinic environment and professional appearance.
• Greet and escort patients, take vital signs, and support EKG/EMG procedures as needed.
• Enter billing charges into Meditech/CCC and compile reports for the department.

Skills

Communication

Customer service

Teamwork

Problem solving

Organization

Confidentiality

Medical terminology

Education

High School Diploma

Medical assisting certification preferred

Tools

Meditech

Caretracker

Outlook

Job description

Beth Israel Deaconess Hospital Needham, Inc. is seeking a Practice Assistant to join the outpatient clinics. You will provide administrative and medical assistant support, ensuring high-quality patient service and smooth clinic operations.

You will assist with scheduling, check-in/out, referrals, and chart preparation while maintaining a clean, organized environment and professional appearance.