Administrative Assistant, Online & Graduate Services

Evangel University; Springfield (MO); On-site; USD 34,000 - 52,000; Full time

Job summary

Evangel University is seeking an Administrative Assistant for Online and Graduate Student Services to provide administrative, operational, and project support across the OGSS team. The role focuses on organizing workflows, maintaining data integrity, and ensuring high-quality student service throughout the lifecycle.

Responsibilities include scheduling, communications, record-keeping, SOP maintenance, and coordinating events and outreach efforts.

Qualifications

• High school diploma or equivalent.
• Two years of administrative support, customer service, office management, or related professional experience.
• Proficiency with Microsoft Office 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Demonstrated attention to detail and commitment to accuracy.
• Strong organizational, communication, and time-management skills.

Responsibilities

• Provide administrative support for the Online and Graduate Student Services team, including scheduling, meeting logistics, event planning, travel arrangements, purchasing and payment requisitions, office support, and calendar management as assigned.
• Manage inbound emails, phone calls, and text messages to ensure prompt follow-up and excellent service.
• Maintain accuracy and security of records and data within institutional systems while complying with FERPA, University policies, and confidentiality requirements.
• Prepare and distribute communications, materials, and resources that support student services and departmental operations.
• Assist with the development and maintenance of standard operating procedures, departmental documentation, and operational records.
• Support the planning and execution of student engagement and enrollment events, OGSS team activities, and special projects.
• Participate in student outreach campaigns to provide registration guidance, information, referral assistance, and administrative support related to enrollment, financial aid, payment, and student services.
• Track assigned projects, service requests, and operational tasks to ensure timely completion and appropriate follow-up.
• Recruit, train, schedule, and supervise student workers as assigned, ensuring successful completion of assigned responsibilities and positive student support experiences.
• Utilize approved technology, automation tools, and AI-enabled productivity solutions to improve efficiency, communication, service delivery, and operational effectiveness.
• Provide general support to the OGSS director and team and perform other duties as assigned.

Skills

Organizational skills

Communication skills

Time management

Attention to detail

Customer service

Education

Associate or bachelor's degree

Tools

Microsoft Office 365

Outlook

Excel

Teams

Job description

Evangel University is seeking an Administrative Assistant for Online and Graduate Student Services to provide administrative, operational, and project support across the OGSS team. The role focuses on organizing workflows, maintaining data integrity, and ensuring high-quality student service throughout the lifecycle.

Responsibilities include scheduling, communications, record-keeping, SOP maintenance, and coordinating events and outreach efforts.