Online Learning Operations & Student Support Lead

DTS Dallas Theological Seminary; Dallas (TX); On-site; USD 36,000 - 44,000; Full time

Job summary

Dallas Theological Seminary in Dallas, TX seeks an organized Administrative Assistant to support the Online and Distance Education teams. You will handle general admin tasks, process forms, assist with scheduling, and facilitate communication with extension sites and students.

You will coordinate classroom setup, travel arrangements, events, and GTA training, maintain records, and assist with reports and budgets. Occasional travel and online platform troubleshooting are expected in this role.

Qualifications

• Communicate effectively and warmly with students, faculty, and staff.
• Possess strong organizational skills and attention to detail.
• Be proficient with computers, online learning platforms, and communication tools.
• Preferably have experience in coordinating classes, supporting online learning, and assisting in student development.

Responsibilities

• Provide general administrative assistance for the Online and Distance Education teams
• Process financial forms, expense reimbursements, and credit card statements for the Online and Distance Education teams
• Respond to questions and requests from extension and online students
• Coordinate with extension sites and staff to ensure that classroom setup and audio/visual equipment meet faculty and student needs for classes, orientation, and Seminary Preview Day
• Schedule recruiting and orientation events for extension students
• Schedule orientation and training events for Graduate Teaching Assistants (GTAs)
• Maintain GTA database and Teams channel
• Coordinate and make arrangements for Dallas campus events related to extension sites and online students
• Occasionally travel to support distance education activities
• Help coordinate Super Weeks and block hybrid classes on the Dallas campus
• Maintain department records, files, and databases, ensuring information is accurate and up to date
• Assist with the preparation of reports, presentations, and correspondence for the Online and Distance Education teams
• Provide scheduling support for meetings, conferences, and training sessions (including Zoom/Teams setup)
• Track departmental budgets and assist with financial reconciliations
• Assist with communication to students and faculty (email announcements, newsletters, reminders, etc.)
• Support faculty with course material preparation, copying, uploading to learning management systems, and distributing resources
• Monitor online learning platforms and assist in troubleshooting student or faculty technical issues by serving as a first point of contact
• Maintain office supplies and coordinate orders for the departments
• Assist with special projects, surveys, and initiatives to improve student engagement and retention
• Maintain confidentiality of student records, departmental files, and sensitive information

Skills

Administrative support

Organization

Communication

Travel coordination

Tools

Microsoft Office

Zoom/Teams

Learning platforms

Job description

Dallas Theological Seminary in Dallas, TX seeks an organized Administrative Assistant to support the Online and Distance Education teams. You will handle general admin tasks, process forms, assist with scheduling, and facilitate communication with extension sites and students.

You will coordinate classroom setup, travel arrangements, events, and GTA training, maintain records, and assist with reports and budgets. Occasional travel and online platform troubleshooting are expected in this role.