Administrative Assistant/Customer Service

Shannon Kuhn Insurance; Covington (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Retirement Plan

Career Growth Opportunities

Mon-Fri Schedule

Job summary

Shannon Kuhn Insurance in Covington, Louisiana, is seeking a full-time Administrative Assistant / Customer Service to be the first point of contact for clients. The ideal candidate will have strong customer service skills, an upbeat attitude, and excellent multi-tasking capabilities. Responsibilities include greeting customers, answering calls, documenting contacts, and providing exceptional service. Join our team for a career with purpose in a supportive work environment that values client relationships and professional growth.

Qualifications

• Genuine willingness to learn, be resourceful and coachable.
• Upbeat, positive, and enthusiastic attitude.
• Strong self-starter with a sense of urgency.

Responsibilities

• Greet customers in a friendly manner.
• Document customer contacts in eAgent.
• Answer incoming calls promptly.
• Take payments and update customer information.
• Provide exceptional customer service.

Skills

Customer service skills

Multi-tasking

Problem-solving

Professional phone etiquette

Team player

Job description

Job Description

Join a company that is committed to making a difference in people’s lives every day.

ChicBlue Insurance Agency LLC dba Shannon Kuhn Insurance in Covington, Louisiana, is looking for a detail‑oriented, professional, and friendly individual to join our team full‑time as an Administrative Assistant / Customer Service. We are a busy insurance office and you will be our amazing client’s first point of contact.

Benefits

• Annual Base Salary + Bonus Opportunities
• Paid Time Off (PTO)
• Hands on Training
• Retirement Plan
• Career Growth Opportunities
• Mon‑Fri Schedule

Responsibilities

• Greet all customers, entering the office, in a friendly and helpful manner.
• Document each customer contact in eAgent.
• Answer incoming calls.
• Take payments from customers.
• Verify and update customer information.
• Return all phone messages promptly.
• Provide exceptional customer service and support.
• Be outstanding at relationship building.
• Develop and maintain client relationships.
• Respond to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Participate in regular team meetings and brainstorming sessions.

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful, and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self‑starter with a sense of urgency.
• Proficiency to multi‑task, follow‑thru and follow‑up.
• Professional phone etiquette.
• Career‑minded vision.
• Follow through and exceed current and prospective client expectations.
• Problem‑solving capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Ability to tactfully handle stressful and difficult situations.
• Ability to take initiative, be proactive, and think outside the box.
• Ability to adapt to change, learn new things quickly, and work in a fast‑paced environment.
• Ability to identify and solve problems, think critically, and make decisions quickly.

Company Description

Shannon Kuhn Insurance is a fast‑growing, well‑established agency located in Covington, just behind Home Depot. We’re known for doing insurance differently—by truly caring about our clients, listening to their needs, and matching them with coverage that fits their lives (not a one‑size‑fits‑all policy). Our team takes pride in exceptional service, strong relationships, and a supportive, team‑first culture. As our agency continues to grow, we’re looking to add motivated, service‑driven professionals who want more than just a job—they want a career with purpose, stability, and room to grow.