Customer Service Representative

Milanes insurance group; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Opportunity for advancement

Job summary

Milanes insurance group in Miami seeks a dedicated Customer Service Representative. You will ensure customers receive exceptional service, answer inquiries through various channels, and handle updates to insurance policies. A friendly demeanor and understanding of insurance products are essential. The role offers competitive pay and numerous benefits including health insurance and professional development opportunities.

Qualifications

• Detail-oriented with a friendly approach to customers.
• Excellent organizational skills to manage multiple tasks.
• Familiarity with insurance products is a must.

Responsibilities

• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes and policy updates.
• Collaborate with colleagues to enhance customer service.

Skills

Customer service skills

Time management

Knowledge of insurance products

Education

High school diploma/GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Assist office manager to run reports
• Maintain detailed records of client interactionsReview audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications