Customer SupportInsurance

Mellisa Ray Agency, Inc.; The Woodlands (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Advancement Opportunity

Paid Disability Insurance

Paid Personal Time

Paid vacation

Paid time off

Free food & snacks

Health insurance

Training & development

Competitive salary

Position available for immediate hire

Job summary

Mellisa Ray Agency, Inc. in The Woodlands, TX is seeking an Administrative Assistant & Customer Support Specialist to join our insurance team. You will handle front-line inquiries and maintain client records to ensure a smooth, client-focused experience.

Ideal candidates have strong communication, organizational skills, and the ability to work in a fast-paced environment. We offer growth opportunities, on-site support, and a collaborative team culture with competitive pay and benefits.

Qualifications

• Prior experience in an administrative, customer service, or insurance support role preferred
• Excellent verbal and written communication skills with a professional, friendly demeanor
• Strong organizational skills and ability to manage multiple tasks with attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office software
• Texas Property & Casualty or Life & Health license is a plus (or willingness to obtain with Agency sponsorship)
• Ability to work independently and as part of a collaborative team in a fast-paced environment
• Reliable, punctual, and committed to delivering outstanding client service

Responsibilities

• Provide front-line customer support by answering inquiries via phone, email, and in-person regarding insurance policies and coverage
• Maintain and update client records in agency management systems to ensure data integrity
• Assist agents with administrative tasks including scheduling, document preparation, and correspondence
• Handle billing inquiries and coordinate with insurance carriers on behalf of clients
• Follow up with clients on outstanding documentation, payments, and policy renewals
• Support daily office operations to ensure a smooth and professional client experience

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Benefits:

• Advancement Opportunity
• Paid Disability Insurance
• Paid Personal Time
• Paid vacation
• Paid time off
• Free food & snacks
• Health insurance
• Training & development
• Competitive salary
• Position available for immediate hire

About the Role:

Mellisa Ray Agency, Inc. is looking for a motivated and detail-oriented Administrative Assistant & Customer Support Specialist to join our insurance team in The Woodlands, TX. This is a fantastic opportunity to grow your career in the insurance industry while making a real difference for our clients every day. If you thrive in a fast-paced office environment and love helping people, we want to hear from you!

Responsibilities:

• Provide front-line customer support by answering inquiries via phone, email, and in-person regarding insurance policies and coverage
• Maintain and update client records in agency management systems to ensure data integrity
• Assist agents with administrative tasks including scheduling, document preparation, and correspondence
• Handle billing inquiries and coordinate with insurance carriers on behalf of clients
• Follow up with clients on outstanding documentation, payments, and policy renewals
• Support daily office operations to ensure a smooth and professional client experience

Requirements:

• Prior experience in an administrative, customer service, or insurance support role preferred
• Excellent verbal and written communication skills with a professional, friendly demeanor
• Strong organizational skills and ability to manage multiple tasks with attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office software
• Texas Property & Casualty or Life & Health insurance license is a plus (or willingness to obtain with Agency sponsorship)
• Ability to work independently and as part of a collaborative team in a fast-paced environment
• Reliable, punctual, and committed to delivering outstanding client service

About Us:

Mellisa Ray Agency, Inc. is a trusted independent insurance agency serving individuals, families, and businesses in Texas, Arkansas & Louisiana. Our clients rely on us for personalized coverage solutions and the kind of attentive service that 1-800 agencies simply can't match. We pride ourselves on building a supportive, team-oriented workplace where employees are valued and have real opportunities to grow and earn.