Administrative Assistant - CRM & Office Support

R&K Technologies Inc.; Avon Lake (OH); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental Insurance

Vision Insurance

Simple IRA

Paid Time Off

Voluntary benefits

Résumé du poste

R&K Technologies in Avon Lake, OH seeks an Administrative Assistant to provide a wide range of office support for assigned departments. This full-time role (35 hours/week, Mon-Fri 8am-4pm) offers experience with CRM, QuickBooks, and MS Office in a family-owned environment.

You will manage orders, assist with customer inquiries, maintain files, and help with A/R follow-up while learning wide-format printing workflows and maintaining databases.

Qualifications

• High School Diploma (GED) required.
• Bachelor’s Degree preferred.
• 3-5 years of customer service or sales support experience or equivalent.
• Experience ordering through UPS and FedEx.
• Ability to read, analyze, and interpret documents.
• PC skills including email, records, databases, word processing, spreadsheets.
• Ability to respond to inquiries or complaints from customers or business community.
• Clear written and oral communication with supervisors, clients, staff, vendors.
• Ability to apply fractions, percentages, ratios, and proportions.
• Experience in CRM/database management,Microsoft Office and QuickBooks preferred.

Responsabilités

• Take phone orders for consumables and service calls.
• Communicate with customers, employees, and others to answer questions or explain information and address complaints.
• Perform administrative duties: memos, letters, spreadsheets, forms, faxes; sort and distribute mail.
• Learn to operate wide-format printing equipment for walk-in and email orders.
• Set up and maintain filing systems.
• Consumable inventory and ordering.
• Maintain customer databases through Eautomate.
• Communicate to customers and staff about inquiries and information.
• Enter service tickets into Eautomate.
• Answer and transfer phone calls.
• Assist in A/R customer follow up for delinquent accounts.
• Perform all other duties as assigned.

Connaissances

Customer service

Sales support

Communication

Microsoft Office

QuickBooks

CRM systems

Data entry

Reading comprehension

UPS/FedEx ordering

Problem solving

Formation

High School Diploma

Bachelor's degree

Outils

Eautomate

Microsoft Office Suite

CRM software

QuickBooks

Description du poste

R&K Technologies in Avon Lake, OH seeks an Administrative Assistant to provide a wide range of office support for assigned departments. This full-time role (35 hours/week, Mon-Fri 8am-4pm) offers experience with CRM, QuickBooks, and MS Office in a family-owned environment.

You will manage orders, assist with customer inquiries, maintain files, and help with A/R follow-up while learning wide-format printing workflows and maintaining databases.