Administrative Assistant

R&K Technologies Inc.; Avon Lake (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Simple IRA

Paid Time Off

Voluntary benefits

Job summary

R&K Technologies in Avon Lake, OH seeks an Administrative Assistant to provide a wide range of office support for assigned departments. This full-time role (35 hours/week, Mon-Fri 8am-4pm) offers experience with CRM, QuickBooks, and MS Office in a family-owned environment.

You will manage orders, assist with customer inquiries, maintain files, and help with A/R follow-up while learning wide-format printing workflows and maintaining databases.

Qualifications

• High School Diploma (GED) required.
• Bachelor’s Degree preferred.
• 3-5 years of customer service or sales support experience or equivalent.
• Experience ordering through UPS and FedEx.
• Ability to read, analyze, and interpret documents.
• PC skills including email, records, databases, word processing, spreadsheets.
• Ability to respond to inquiries or complaints from customers or business community.
• Clear written and oral communication with supervisors, clients, staff, vendors.
• Ability to apply fractions, percentages, ratios, and proportions.
• Experience in CRM/database management,Microsoft Office and QuickBooks preferred.

Responsibilities

• Take phone orders for consumables and service calls.
• Communicate with customers, employees, and others to answer questions or explain information and address complaints.
• Perform administrative duties: memos, letters, spreadsheets, forms, faxes; sort and distribute mail.
• Learn to operate wide-format printing equipment for walk-in and email orders.
• Set up and maintain filing systems.
• Consumable inventory and ordering.
• Maintain customer databases through Eautomate.
• Communicate to customers and staff about inquiries and information.
• Enter service tickets into Eautomate.
• Answer and transfer phone calls.
• Assist in A/R customer follow up for delinquent accounts.
• Perform all other duties as assigned.

Skills

Customer service

Sales support

Communication

Microsoft Office

QuickBooks

CRM systems

Data entry

Reading comprehension

UPS/FedEx ordering

Problem solving

Education

High School Diploma

Bachelor's degree

Tools

Eautomate

Microsoft Office Suite

CRM software

QuickBooks

Job description

Administrative Assistant

Avon Lake, OH

R&K Technologies is currently searching for a full-time Administrative Assistant to perform a wide variety of office support and administrative functions in support of the assigned departments.

For over 30 years, R&K Technologies has been a trusted, family-owned provider of print and document technology solutions. We deliver a personalized experience with the depth and reliability of a national partner — without the complexity of corporate ownership or private equity agendas.

What can we offer YOU?

• Health Insurance- 50% paid by employer
• Dental and Vision Insurance
• Simple IRA- employer matches 3%
• Accruable Paid Time Off
• Voluntary benefits available
• Full-time, 35 hours per week, Monday-Friday 8am-4pm

Qualifications:

• High School Diploma (GED) required; Bachelor’s Degree preferred
• 3-5 years of customer service or sales support experience or equivalent combination of education and experience preferred
• Experience ordering through UPS and FedEx
• Ability to read, analyze, and interpret documents
• Personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
• Ability to respond to common inquiries or complaints from customers, or members of the business community
• Must be able to communicate clearly in both written and oral communication with supervisors, clients, staff, vendors, etc.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Experience in a CRM database management, Microsoft Office Suite, and QuickBooks knowledge preferred

Responsibilities:

• Take phone orders for consumables and services calls
• Communicate with customers, employees, and other individuals to answer questions, or explain information, and address complaints
• Perform a variety of administrative duties, such as generating and distributing memos, letters, spreadsheets, forms, and faxes, and sorting and distributing incoming mail
• Learn to operate wide-format printing equipment to fulfill walk-in and email orders of blueprints and other requests
• Set up and maintain filing systems
• Consumable inventory and ordering
• Maintain customer databases through Eautomate
• Communicate verbally and in writing to answer inquiries and provide information to customers and staff of R&K Technologies
• Enter service tickets into Eautomate
• Answer and transfer phone calls
• Assist in A/R customer follow up for delinquent accounts
• Perform all other duties as assigned

For over 30 years, R&K Technologies has been a trusted, family-owned provider of print and document technology solutions. We deliver a personalized experience with the depth and reliability of a national partner — without the complexity of corporate ownership or private equity agendas.