Administrative Assistant - Billing & Customer Support

Lee Hecht Harrison Nederland B.V.; Glen Allen (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

EAP program

Commuter benefits

401K plan

Job summary

LHH Recruitment Solutions in Glen Allen, VA is seeking an Administrative Assistant. This contract role provides administrative and customer service support, requiring strong organizational skills and the ability to multitask in a fast-paced environment.

The position involves handling calls, resolving disputes, and maintaining detailed records to ensure timely payment processing. It is a 40-hour work week with full-time contract status.

Qualifications

• 1–3 years of administrative experience.
• Proficient in Microsoft Office Suite, specifically Excel.
• Attention to detail and strong organizational skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Communicate clearly and professionally with customers through phone calls and written correspondence.
• Handle inbound and outbound calls to customers to identify and resolve issues preventing payment.
• Investigate account discrepancies, determine errors, and resolve disputes promptly.
• Collaborate with internal departments to address and resolve straightforward disputes or errors.
• Review and research billing information for accuracy, submitting corrections and dispute resolutions as needed.
• Maintain detailed account records using Excel spreadsheets and limited web-based portals.
• Follow up with customers and internal teams to ensure timely resolution and payment compliance.

Skills

Attention to detail

Tech adaptability

Multitasking

Organizational skills

Education

Administrative experience (1-3 years)

Tools

Microsoft Excel

Microsoft Office Suite

Job description

LHH Recruitment Solutions in Glen Allen, VA is seeking an Administrative Assistant. This contract role provides administrative and customer service support, requiring strong organizational skills and the ability to multitask in a fast-paced environment.

The position involves handling calls, resolving disputes, and maintaining detailed records to ensure timely payment processing. It is a 40-hour work week with full-time contract status.