Administrative Assistant 2 - Admissions

01 Mount St. Mary's University; Emmitsburg (MD); On-site; USD 29,172 - 39,468; Full time

Benefits offered by this job

Tuition remission

Employer-sponsored retirement plan

Paid time off

Job summary

Mount St. Mary’s University in Emmitsburg, MD seeks an Administrative Assistant 2 – Admissions to support the Admissions Office.

The role provides administrative and customer service support for daily operations, events, and data management. The position involves greeting visitors, coordinating events and group visits, managing emails and inquiries, supervising student guides, and assisting with recruitment materials.

Qualifications

• Minimum qualifications include a High School Diploma or equivalent; Bachelor's degree preferred.
• 1–3 years of administrative support experience preferred.
• Strong customer service skills with professional interaction with students, families, faculty, staff, and external constituents.
• Excellent oral, written, and interpersonal communication skills.
• Strong organizational and time-management skills with the ability to prioritize multiple responsibilities in a fast-paced environment.

Responsibilities

• Greet prospective students, families, and campus visitors and ensure a welcoming experience throughout the admissions process.
• Register for events, assist with event check-in, and coordinate visitor flow.
• Serve as primary front lobby customer service representative and respond to inquiries.
• Manage the Admissions email account and forward communications as appropriate.
• Supervise student guides and coordinate schedules and timesheets.
• Schedule meetings, maintain calendars, and coordinate office logistics.
• Assist in routine data management and distribution of recruitment materials.

Skills

Customer service

Communication

Microsoft Office

Time management

Independence / teamwork

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Overview

Position Title: Administrative Assistant 2 – Admissions

Job Description: Under the supervision of the Associate Director of Admissions for Events, the Administrative Assistant 2 provides administrative and customer service support to the Admissions Office. This position supports daily office operations, admissions events, student staff coordination, and data management.

Responsibilities

• Admissions Event Duties: Greet prospective students, families, and campus visitors; ensure a welcoming experience at every stage of the admissions process.
• Register phone inquiries for events and assist with event check-in.
• Direct and escort visitors to appropriate campus locations and provide general admissions information.
• Assist with planning, coordination, setup, execution, and breakdown of admissions recruitment programs.
• Support the organization and implementation of group visits, counselor visits, and special visit requests.
• Admissions Office Duties: Serve as a primary customer service representative for the Admissions Office front lobby.
• Answer incoming telephone calls, respond to inquiries, take messages, and direct communication to the appropriate individual or department.
• Manage the Admissions email account, including responding to inquiries and forwarding communications as appropriate.
• Assist the Associate Director of Admissions for Events in supervising student guides, including coordinating work schedules and monitoring timesheets.
• Schedule meetings and appointments, maintain shared office calendars, and coordinate office logistics.
• Assist in routine data management.
• Assist with preparation and distribution of prospective student mailings and recruitment materials.
• Manage office inventory of supplies and enrollment publications.
• Process payments using the software and best practices provided by Accounting and Finance.
• Assist other team members, including covering areas or duties not initially assigned.

Job Requirements: Education, Experience and Skills

• Minimum Qualifications: High School Diploma or equivalent; Bachelor's degree preferred.
• 1–3 years of administrative support experience preferred.
• Strong customer service skills with the ability to interact professionally with students, families, faculty, staff, and external constituents.
• Excellent oral, written, and interpersonal communication skills.
• Strong organizational and time-management skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
• Ability to work independently and collaboratively as part of a team.
• Proficiency with Microsoft Office Suite and the ability to learn new software applications and systems.

Salary, Hours & Benefits

• Minimum Pay Rate: $16.50/hour. Actual compensation will be commensurate with experience, education, and qualifications.
• This full-time position includes a comprehensive benefits package, featuring annual, holiday, and sick leave.
• The University offers benefits including tuition remission for both graduate and undergraduate courses, employer-sponsored retirement contribution, and a robust paid time off program.

About Mount St. Mary’s University

Mount St. Mary’s University is a dynamic, Catholic, liberal arts university located in Emmitsburg, Maryland, with over 2,000 undergraduate and graduate students. The university is committed to excellence in its educational programs and employment practices and seeks candidates who support an inclusive and welcoming environment.