Administrative Assistant 2 - Admissions

Mount St. Mary's University; Emmitsburg (MD); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Tuition remission

Retirement contribution

Paid time off

Health benefits

Job summary

Mount St. Mary’s University in Emmitsburg, MD, is seeking an Administrative Assistant 2 for the Admissions Office. The role provides administrative and customer service support for daily office operations, admissions events, and data management.

Responsibilities include greeting visitors, handling inquiries, coordinating schedules, and assisting in mailings and recruitment materials. Competitive benefits and full-time hours accompany this position.

Qualifications

• High School Diploma or equivalent; Bachelor's degree preferred.
• 1–3 years of administrative support experience preferred.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office Suite; ability to learn new software.

Responsibilities

• Greet prospective students, families, and campus visitors and provide a welcoming experience.
• Register event inquiries and assist with event check-in.
• Direct and escort visitors and provide admissions information as needed.
• Assist with planning, coordinating, setup, and breakdown of admissions recruitment programs.
• Support supervision of student guides and manage calendars and meetings.

Skills

Customer service

Organizational skills

Time management

Communication skills

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office Suite

Data entry

Job description

Position Title

Administrative Assistant 2 - Admissions

Job Overview

Under the supervision of the Associate Director of Admissions for Events, the Administrative Assistant 2 provides administrative and customer service support to the Admissions Office. This role supports daily office operations, admissions events, student staff coordination, and data management.

Essential Duties and Responsibilities

Admissions Event Duties

• Greet prospective students, families, and campus visitors and ensure a welcoming and positive experience at every stage of the admissions process.
• Register phone inquiries for events and assist with event check‑in.
• Direct and escort visitors to appropriate campus locations and provide general admissions information as needed.
• Assist with the planning, coordination, setup, execution, and breakdown of admissions recruitment programs.
• Support the organization and implementation of group visits, counselor visits, and special visit requests.

Admissions Office Duties

• Serve as a primary customer service representative for the Admissions Office front lobby.
• Answer incoming telephone calls, respond to inquiries, take messages, and direct communication to the appropriate individual or department.
• Manage the Admissions email account, including responding to inquiries and forwarding communications as appropriate.
• Assist the Associate Director of Admissions for Events in the supervision of student guides, including coordinating work schedules and monitoring timesheets.
• Schedule meetings and appointments, maintain shared office calendars, and coordinate office logistics.
• Assist in routine data management.
• Assist with preparation and distribution of prospective student mailings and recruitment materials.
• Manage office inventory of supplies and enrollment publications.
• Process payments using the software and best practices provided by Accounting and Finance.
• Assist other team members, where applicable, including covering areas or duties not initially assigned.

Job Requirements

Minimum Qualifications

• High School Diploma or equivalent required; Bachelor's degree preferred.
• 1‑3 years of administrative support experience preferred.
• Strong customer service skills with the ability to interact professionally with students, families, faculty, staff, and external constituents.
• Excellent oral, written, and interpersonal communication skills.
• Strong organizational and time‑management skills with the ability to prioritize multiple responsibilities in a fast‑paced environment.
• Demonstrated ability to work independently and collaboratively as part of a team.
• Proficiency with Microsoft Office Suite and the ability to learn new software applications and systems.

Salary, Hours, and Benefits

Minimum Pay Rate: $16.50/hour. (Actual compensation will be commensurate with experience, education, and qualifications.)

This full‑time position includes a comprehensive benefits package, featuring annual, holiday, and sick leave. The University offers a generous suite of benefits, including tuition remission for both graduate and undergraduate courses at Mount St. Mary’s University, an employer-sponsored retirement contribution, and a robust paid time off program.

For a complete list of employee benefits, please visit: https://inside.msmary.edu/more/human-resources/index.html

Work Schedule

Full time.