Administrative Assistant

Daymark Recovery Service; Rockingham (NC); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k)

Paid Holidays

Paid Vacation and Sick Leave

Employee Assistance Program

Referral Bonus Opportunities

Extensive Internal Training Program

Company-Paid Life Insurance

Health Spending Account

Short Term Disability

Job summary

Daymark Recovery Services, Inc. is seeking an administrative support specialist to join our center team in North Carolina. You will schedule appointments, maintain records, process billing, and assist with consumer benefits inquiries while upholding HIPAA and confidentiality standards.

High school diploma required; healthcare office experience preferred. The role emphasizes accuracy, courteous service, and collaboration with clinical staff to support patient care and daily center operations.

Qualifications

• High School Diploma or equivalent.
• Healthcare office experience preferred.
• Knowledge of HIPAA and confidentiality standards.

Responsibilities

• Schedules appointments and maintains calendar.
• Files and documents client information; handles billing tasks.
• Answers phone, directs calls, and assists clients with benefits information and referrals.
• Enters and manages consumer data for scheduling and reimbursements.
• Ensures compliance with Medicaid/Medicare regulations and agency policies.

Education

High School Diploma

Job description

Company Mission/ statement:Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.Comprehensive Benefits Package:Medical, Dental and Vision InsuranceHealth Spending AccountCompany-Paid Life InsuranceShort Term Disability401(k)Paid HolidaysPaid Vacation and Sick LeaveEmployee Assistant ProgramReferral Bonus OpportunitiesExtensive Internal Training ProgramPay Scale: $16-$17.50hr.Summary:Provides administrative and center support and customer service functions to the service site, including but not limited to scheduling, filing, documentation, client services, research and billing. Requires strict compliance with professional, legal and confidentiality standards.Essential Duties and Responsibilities:Ensures strict compliance with all professional standards, Medicaid and Medicare regulations, filing, tickets/documentation is completed, and agency policies and procedures, HIPAA ComplianceSchedules appointments, prepares records for the daily appointmentsKeys in important consumer data to schedule appointments, inquire about benefits and for reimbursement purposesMay file, release and copy protected healthcare informationAnswers phone calls, transfers to the appropriate parties, is courteous to the public, assists consumers with fee setting, benefit information, scheduling, sharing of other resources.Special Attributes: Must possess a good attitude, work well with others, have a strong commitment to patient care, understand office flow, understand budgeting and have knowledge of Mental Health, Social Work or Health Care Fields.Supervisory Responsibilities: May be asked to periodically oversee staff or lead by the Practice Manager.Education and/or Experience: Must possess at least a High School Diploma. Office experience in the healthcare field preferred.