Administrative Assistant

Daymark Recovery Service; Erwin (NC); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Holidays

Paid Vacation and Sick Leave

Short Term Disability

Life Insurance

Employee Assistance Program

Referral Bonus Opportunities

Extensive Internal Training Program

Job summary

Daymark Recovery Services is seeking an organized administrative assistant to provide center support and customer service. The role includes scheduling, filing, documentation, data entry, and billing tasks while ensuring HIPAA compliance and patient confidentiality.

The position requires basic healthcare office experience and a High School Diploma. The candidate will work under the Practice Manager, assisting with daily operations and coordinating with clinical staff to support patient care.

Qualifications

• Must possess at least a High School Diploma.
• Office experience in the healthcare field preferred.
• HIPAA compliance knowledge is beneficial and relevant to daily duties.

Responsibilities

• Schedules appointments and prepares records for daily appointments.
• Keys in important consumer data for scheduling, benefits inquiries and reimbursement.
• Answers phone calls and directs to appropriate parties with courteous service.
• Files, releases and copies protected healthcare information as needed.
• Assists consumers with fee setting and benefits information.
• Supports scheduling and sharing of community resources.

Skills

Scheduling

Filing

Documentation

Data entry

Client services

Phone support

Billing

HIPAA compliance

Research

Education

High School Diploma

Tools

Billing software

EHR systems

Job description

Company Mission/ statement:Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.Comprehensive Benefits Package:Medical, Dental and Vision InsuranceHealth Spending AccountCompany-Paid Life InsuranceShort Term Disability401(k)Paid HolidaysPaid Vacation and Sick LeaveEmployee Assistant ProgramReferral Bonus OpportunitiesExtensive Internal Training ProgramPay Scale: $16-$17.50hr.Summary:Provides administrative and center support and customer service functions to the service site, including but not limited to scheduling, filing, documentation, client services, research and billing. Requires strict compliance with professional, legal and confidentiality standards.Essential Duties and Responsibilities:Ensures strict compliance with all professional standards, Medicaid and Medicare regulations, filing, tickets/documentation is completed, and agency policies and procedures, HIPAA ComplianceSchedules appointments, prepares records for the daily appointmentsKeys in important consumer data to schedule appointments, inquire about benefits and for reimbursement purposesMay file, release and copy protected healthcare informationAnswers phone calls, transfers to the appropriate parties, is courteous to the public, assists consumers with fee setting, benefit information, scheduling, sharing of other resources.Special Attributes: Must possess a good attitude, work well with others, have a strong commitment to patient care, understand office flow, understand budgeting and have knowledge of Mental Health, Social Work or Health Care Fields.Supervisory Responsibilities: May be asked to periodically oversee staff or lead by the Practice Manager.Education and/or Experience: Must possess at least a High School Diploma. Office experience in the healthcare field preferred.