Administrative Assistant

Daymark Recovery Services; Monroe (NC); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Spending Account

Company-Paid Life Insurance

Short Term Disability

401(k)

Paid Holidays

Paid Vacation and Sick Leave

Employee Assistant Program

Referral Bonus Opportunities

Extensive Internal Training Program

Job summary

Daymark Recovery Services in Monroe, NC is seeking an administrative-center support professional to provide scheduling, filing, documentation, client services and billing support at the site. The role requires strict confidentiality and adherence to professional, legal, and HIPAA standards.

Responsibilities include appointment scheduling, record preparation, and handling consumer benefits inquiries, with potential oversight by the Practice Manager. Prior healthcare office experience is preferred.

Qualifications

• Must have a High School Diploma.
• Office experience in healthcare preferred.
• Experience with scheduling and billing.
• HIPAA compliance knowledge.

Responsibilities

• Ensures compliance with all professional standards, Medicaid/Medicare regulations, and agency policies.
• Schedules appointments and prepares records for daily appointments.
• Enters consumer data to schedule appointments, assess benefits, and for reimbursement purposes.
• May file or copy protected health information; answers calls and assists consumers with fee information and scheduling.

Skills

Administrative duties

Scheduling

Billing

HIPAA compliance

Customer service

Education

High School Diploma

Tools

Records software

Job description

Job Location: Union Center - Monroe, NC 28110

Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.

Comprehensive Benefits Package:

• Medical, Dental and Vision Insurance
• Health Spending Account
• Company-Paid Life Insurance
• Short Term Disability
• 401(k)
• Paid Holidays
• Paid Vacation and Sick Leave
• Employee Assistant Program
• Referral Bonus Opportunities
• Extensive Internal Training Program

Pay Scale: $16-$17.50hr.

Summary:

Provides administrative and center support and customer service functions to the service site, including but not limited to scheduling, filing, documentation, client services, research and billing. Requires strict compliance with professional, legal and confidentiality standards.

Essential Duties and Responsibilities:

• Ensures strict compliance with all professional standards, Medicaid and Medicare regulations, filing, tickets/documentation is completed, and agency policies and procedures, HIPAA Compliance
• Schedules appointments, prepares records for the daily appointments
• Keys in important consumer data to schedule appointments, inquire about benefits and for reimbursement purposes
• May file, release and copy protected healthcare information
• Answers phone calls, transfers to the appropriate parties, is courteous to the public, assists consumers with fee setting, benefit information, scheduling, sharing of other resources.

Special Attributes:

Must possess a good attitude, work well with others, have a strong commitment to patient care, understand office flow, understand budgeting and have knowledge of Mental Health, Social Work or Health Care Fields.

Supervisory Responsibilities:

May be asked to periodically oversee staff or lead by the Practice Manager.

Education and/or Experience:

Must possess at least a High School Diploma. Office experience in the healthcare field preferred.