Administrative Assistant

Daymark Recovery Service; North Carolina; On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Spending Account

Life insurance

Short-term disability

401(k) plan

Paid holidays

Paid vacation and sick leave

Employee assistance program

Referral bonuses

Training program

Job summary

Daymark Recovery Services is seeking an Administrative Support professional to provide center-level customer service, scheduling, documentation, and billing support. The role requires strict compliance with privacy and healthcare regulations.

You will schedule appointments, enter data for reimbursements, and maintain orderly records while assisting consumers with benefits information and resources. The position emphasizes patient care, confidentiality, and teamwork under the Practice Manager.

Qualifications

• Administrative support and client service experience.
• Knowledge of HIPAA and confidentiality requirements.
• Ability to schedule and maintain records with accuracy.

Responsibilities

• Schedules appointments and prepares records for daily appointments.
• Keys in consumer data for scheduling and reimbursement inquiries.
• Files, releases, and copies protected health information as needed.
• Answers calls, directs inquiries, and assists with fee information and resources.
• Ensures HIPAA compliance and adherence to Medicaid/Medicare regulations.

Skills

Administrative support

Customer service

HIPAA compliance

Scheduling

Office workflow

Education

High School Diploma

Tools

Billing software

Job description

Company Mission/ statement:Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.Comprehensive Benefits Package:Medical, Dental and Vision InsuranceHealth Spending AccountCompany-Paid Life InsuranceShort Term Disability401(k)Paid HolidaysPaid Vacation and Sick LeaveEmployee Assistant ProgramReferral Bonus OpportunitiesExtensive Internal Training ProgramPay Scale: $16-$17.50hr.Summary:Provides administrative and center support and customer service functions to the service site, including but not limited to scheduling, filing, documentation, client services, research and billing. Requires strict compliance with professional, legal and confidentiality standards.Essential Duties and Responsibilities:Ensures strict compliance with all professional standards, Medicaid and Medicare regulations, filing, tickets/documentation is completed, and agency policies and procedures, HIPAA ComplianceSchedules appointments, prepares records for the daily appointmentsKeys in important consumer data to schedule appointments, inquire about benefits and for reimbursement purposesMay file, release and copy protected healthcare informationAnswers phone calls, transfers to the appropriate parties, is courteous to the public, assists consumers with fee setting, benefit information, scheduling, sharing of other resources.Special Attributes: Must possess a good attitude, work well with others, have a strong commitment to patient care, understand office flow, understand budgeting and have knowledge of Mental Health, Social Work or Health Care Fields.Supervisory Responsibilities: May be asked to periodically oversee staff or lead by the Practice Manager.Education and/or Experience: Must possess at least a High School Diploma. Office experience in the healthcare field preferred.