Administrative Assistant

Keystone Cooperative, Inc.; Atlanta (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

Keystone Cooperative, Inc. seeks a detail‑minded Administrative Clerk in Atlanta, GA to provide customer service and branch support. You will handle calls, assist with billing questions, process payments, and support accounts receivable with urgency and accuracy.

The role requires strong communication, proficient MS Office skills, and the ability to balance a busy workflow within tight deadlines. You will perform general clerical duties, file documents, and assist with special projects as needed.

Qualifications

• High school diploma or equivalent with 1–2 years related experience.
• Strong verbal and written communication.
• Proficient in Microsoft Office and data entry.

Responsibilities

• Handle high-volume calls professionally and redirect as needed.
• Communicate with customers to adjust billing and answer questions.
• Process payments, orders, and requests accurately.
• Balance cash drawer daily.
• File, scan, and file paperwork; manage mail and courier.
• Assist with accounts receivable tasks.
• Support branch administration and special projects.
• General clerical duties: typing, copying, mailing.

Skills

Communication

MS Office

Organization

Detail-oriented

Multitasking

Pricing math

Autonomy

Team player

Education

High school diploma

1–2 years related experience

Tools

MS Office Suite

Job description

Job Description

Position Overview

: The purpose of this role is to provide customer service and administrative assistance for the branch. This role will assist with accounts receivables as well as verifying, filing, and responding to customer contracts with urgency. Other standard clerical duties such as answering phone calls and directing them to the correct individuals, sorting mail and assisting with other duties as needed.

Duties and Responsibilities

Include but are not limited to:

• Receive and disperse a significant volume of phone calls in an efficient, courteous, and professional manner.
• Actively communicate with customers to adjust billing, answer questions, etc.
• Process payments, orders, and requests accurately.
• Reconcile, process and file necessary paperwork.
• Process electronic files via email.
• Compile and submit finalized documentation.
• Download reports.
• Perform general clerical duties including but not limited to filing, photocopying, faxing, typing, and mailing.
• Balance cash drawer daily
• Compiles, sorts, and distributes daily mail. Receive courier deliveries. Sends out branch mail weekly.
• Responsible for purchasing general office and break room supplies.
• Assist with special projects as needed.
• Performs other duties as assigned.

Skills and Qualifications

• Strong verbal, and written, communication skills.
• Proficient with Microsoft Office Suite
• Excellent organizational skills and the ability to work well within strict time frames.
• Detail oriented with the ability to process work accurately with minimal errors.
• Ability to perform multiple tasks simultaneously.
• Strong analytical skills and accurately calculate prices.
• Ability to work without supervision and make appropriate decisions.
• Work well in a team environment.

Education and Experience

• High school diploma and one to two years related experience and/or training; or equivalent combination of education and experience.