Administrative Assistant

Impact Fire Services, LLC; Greensboro (NC); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Impact Fire Services, LLC is seeking an efficient team member to handle administrative duties and support field operations in a fast-paced office in Greensboro, NC. The role emphasizes multitasking, accuracy, and strong customer interactions.

The ideal candidate will have Administrative Assistant experience, a solid AR/billing background, and proficiency with MS Office. You will manage schedules, assist with collections, dispatch technicians, and ensure timely completion of tasks with

Qualifications

• Administrative support experience is required.
• Strong background in Accounts Receivable, billing and collections.
• Proficient in MS Office (Word, Excel).
• Ability to analyze and revise operating practices to improve efficiency.
• Detail oriented and capable in a fast-paced office environment.
• Excellent communication skills.
• Strong organization and timely task completion skills.

Responsibilities

• Greet visitors and assist with front-desk tasks.
• Manage workflow to meet deadlines and ensure accuracy.
• Assist in scheduling work for field staff.
• Assist with collection calls on outstanding invoices.
• Dispatch technicians to service sites as needed.
• Answer phone calls and emails; provide customer support.
• Schedule service visits for customers as required.
• Implement and monitor programs as directed by management and complete them.
• Maintain and troubleshoot office equipment (computers, copiers, fax).
• Keep office supplies stocked and order items as needed.

Skills

Administrative support

Accounts Receivable

Billing

MS Office

Process improvement

Communication

Organization

Tools

MS Office Suite

Job description

We are looking for an individual who is efficient and comfortable being a member of a team.The ability to multi-task, while maintaining complex schedules and managing administrative support, is essential in this position.The ideal candidate for this job is resourceful, a good problem solver and organized. Assuring a steady completion of workload in a timely manner is key to success in this position.

Primary Job Responsibilities:

• Greeting visitors upon arrival to the office
• Manage workflow ensuring that deadlines are met and work is completed correctly
• Assist in scheduling work for field employees
• Assist with collection calls on outstanding invoices
• Dispatching technicians to perform service at customer sites.
• Answering phone calls and email messages
• Provide customer support as needed.
• Scheduling service for customers as needed.
• Implement and monitor programs as directed by management, and see the programs through to completion
• Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines
• Maintain office supplies by checking inventory and order items

Required Skills:

• Administrative Assistant experience
• Strong background in Accounts Receivable, billing and collections
• Current use of MS Office Suite (Word, Excel) in a proficient manner
• Ability to analyze and revise operating practices to improve efficiency
• Detail oriented and comfortable working in a fast-paced office environment
• Exceptional communication skills
• Superior organization skills and dedication to completing projects in a timely manner

Other Required Capabilities:

• Customer Service - provide helpful, courteous, accessible, responsive and knowledgeable support to staff, clients, and others at all times
• Problem Solving - Identifies potential issues, find solutions by looking beyond the obvious, and apply effective methods for solving problems to support the business objectives.
• Strong interpersonal/communication skills
• Detailed oriented and demonstrate a high degree of accuracy when performing data entry