Patient Access & Scheduling Specialist

Intermountain Healthcare Inc.; United States; On-site; USD 27,000 - 39,000; Full time

Job summary

Intermountain Health is seeking a Patient Access Registration Specialist I to provide courteous service and manage the registration and scheduling process for patients and visitors. You will collect accurate demographic, financial, and insurance information, verify eligibility, and help patients understand payment options.

This role supports smooth patient flow, updates electronic health records, and follows privacy rules.

Qualifications

• High School diploma or equivalent preferred.
• Experience with Epic is preferred.
• Customer service experience in healthcare is required.

Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Provide patients with directions, maps, and parking information.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School diploma or equivalent

Epic experience preferred

Tools

Epic

Job description

Intermountain Health is seeking a Patient Access Registration Specialist I to provide courteous service and manage the registration and scheduling process for patients and visitors. You will collect accurate demographic, financial, and insurance information, verify eligibility, and help patients understand payment options.

This role supports smooth patient flow, updates electronic health records, and follows privacy rules.