Patient Access & Scheduling Specialist

Intermountain Healthcare Inc.; McGregor (IA); On-site; USD 27,000 - 39,000; Full time

Job summary

Intermountain Health is seeking a Patient Access Registration Specialist I at Lutheran Clinic in Wheat Ridge, CO. The role focuses on registering and scheduling patients, verifying demographics and insurance, and collecting co-pays at the time of service.

You will coordinate with clinical and administrative staff to ensure smooth patient flow while following privacy rules and Intermountain policies. Candidates should have customer service experience in healthcare and proficiency with Epic is

Qualifications

• High School diploma or equivalent preferred.
• Proficiency with computer skills including Microsoft Office, internet and email required.
• Experience with Epic preferred.
• Customer service experience, preferably in a healthcare setting, is required.
• Demonstrated ability to work in a fast-paced environment.

Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Provide patients with directions, maps, and parking information.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School diploma or equivalent

Tools

Epic

Microsoft Office

Internet

Email

Job description

Intermountain Health is seeking a Patient Access Registration Specialist I at Lutheran Clinic in Wheat Ridge, CO. The role focuses on registering and scheduling patients, verifying demographics and insurance, and collecting co-pays at the time of service.

You will coordinate with clinical and administrative staff to ensure smooth patient flow while following privacy rules and Intermountain policies. Candidates should have customer service experience in healthcare and proficiency with Epic is