Patient Access Specialist I: Registration & Scheduling

Intermountain Healthcare Inc.; United States; On-site; USD 26,000 - 39,000; Full time

Job summary

Intermountain Health is seeking a Patient Access Registration Specialist I at the Northglenn Healthcare Pavilion in Colorado. You will greet patients, verify demographics and insurance, register for appointments, and collect co-pays while upholding privacy policies.

This role supports smooth patient flow, coordinates with clinical staff, and handles prior authorizations and referrals. A high school diploma and healthcare customer service experience are preferred.

Qualifications

• High School diploma or equivalent is preferred.
• Proficient computer skills including Microsoft Office, internet and email.
• Experience with Epic preferred.
• Customer service experience, preferably in a healthcare setting, is required.
• Demonstrated ability to work in a fast-paced environment.

Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Provide patients with directions, maps, and parking information.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School diploma or equivalent

Tools

Epic

Microsoft Office

Internet

Email

Job description

Intermountain Health is seeking a Patient Access Registration Specialist I at the Northglenn Healthcare Pavilion in Colorado. You will greet patients, verify demographics and insurance, register for appointments, and collect co-pays while upholding privacy policies.

This role supports smooth patient flow, coordinates with clinical staff, and handles prior authorizations and referrals. A high school diploma and healthcare customer service experience are preferred.