Onsite Facilities Account Support Specialist

CBRE Group, Inc.; New York (NY); Presencial; USD 52.000 - 68.000; Jornada completa

Descripción de la vacante

CBRE Group, Inc. in NY, NY seeks an Account Support Associate for an onsite, five‑days‑a‑week role to deliver exceptional customer service and administrative support to a large Business Unit.

You will manage contract scope, support billing processes, and coordinate vendor onboarding while aiming for cost and efficiency improvements. The position emphasizes detailed financial reporting, invoicing oversight, and cross‑team collaboration with site teams and head office to ensure service delivery

Formación

• High School Diploma or GED with relevant experience.
• Understand a range of processes, procedures, systems and concepts within the job function.
• Ability to evaluate and communicate complex content concisely and logically.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills and an inquisitive mindset.
• Advanced math skills including percentages, discounts, and markups.

Responsabilidades

• Respond to client inquiries and ensure timely, quality service delivery and follow-up.
• Understand contract scope and ensure work is carried out accordingly.
• Champions financial and operational systems; identify cost-saving opportunities.
• Coordinate and onboard vendors for reactive and planned works; manage sub-contractor paperwork.
• Review invoices; ensure cost-center coding; manage quotations and purchase orders.
• Review and approve maintenance invoices and projects per contracts; ensure core outputs are delivered.
• Respond to inquiries on financial reports (Accounts Receivable, Payable, open POs).
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in Health & Safety compliance and maintain QHSE documentation.
• Gather and analyze data to solve complex problems; propose new techniques.
• Impact own team and related teams; drive improvements to processes.
• Suggest improvements to improve efficiency.

Conocimientos

Customer service

Administrative support

Vendor onboarding

Invoice review

Billing accuracy

Financial reporting

MS Office

Attention to detail

Problem solving

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

CBRE Group, Inc. in NY, NY seeks an Account Support Associate for an onsite, five‑days‑a‑week role to deliver exceptional customer service and administrative support to a large Business Unit.

You will manage contract scope, support billing processes, and coordinate vendor onboarding while aiming for cost and efficiency improvements. The position emphasizes detailed financial reporting, invoicing oversight, and cross‑team collaboration with site teams and head office to ensure service delivery