Account Support Specialist - Billing & Contracts

CBRE; Boston (MA); On-site; USD 60,000 - 70,000; Full time

Job summary

CBRE’s Global Workplace Solutions seeks an Account Support Associate in Boston to deliver exceptional customer service and administrative support to a large Business Unit, Facility, or Account. You will handle inquiries, review contracts and invoices, support billing, and help ensure safety and quality standards are met across project teams.

A high school diploma plus 3–4 years of related experience is required; proficiency with Microsoft Office and strong organizational and math skills are

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills including percentages, discounts, and markups.

Responsibilities

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and ensure all work is carried out accordingly.
• Be a financial and operational systems champion; identify cost-saving opportunities.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review invoices and ensure cost center coding; coordinate billing and quotations.
• Review and approve maintenance invoices and projects per contracted agreements.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring Health & Safety compliance and maintain QHSE documentation.
• Gather and analyze data to identify and solve problems; propose improvements.

Skills

Analytical thinking

Problem solving

Attention to detail

Oral & written communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE’s Global Workplace Solutions seeks an Account Support Associate in Boston to deliver exceptional customer service and administrative support to a large Business Unit, Facility, or Account. You will handle inquiries, review contracts and invoices, support billing, and help ensure safety and quality standards are met across project teams.

A high school diploma plus 3–4 years of related experience is required; proficiency with Microsoft Office and strong organizational and math skills are