Account Support & Billing Specialist

CBRE, Inc.; Boston (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

CBRE, Inc. in Boston seeks an Account Support Associate to deliver exceptional customer service and administrative support to a large business unit or account. This role focuses on ensuring contract requirements are fulfilled and supporting billing, reporting, and vendor coordination.

You will coordinate vendors for reactive and planned work, review invoices, and help with safety and compliance documentation. Strong MS Office skills and 3–4 years of related experience are expected.

Qualifications

• High School Diploma or GED with 3–4 years of job-related experience.
• Ability to evaluate and communicate unusual and/or complex content concisely.
• In‑depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.
• Advanced math skills.

Responsibilities

• Respond to client inquiries and ensure timely, quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and ensure all work is carried out accordingly.
• Be a financial and operational systems champion; suggest cost-saving opportunities to maximize savings.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review invoices and ensure cost center coding; coordinate billing applications, margins, and quotations.
• Review and approve maintenance invoices and projects as per contracts; ensure delivery of core outputs.
• Respond to inquiries on financial reports for AR, AP, and open POs.
• Deliver monthly reporting support on Contract and BU Reviews.
• Assist in health & safety compliance, including HSE reporting and documentation.
• Gather and analyze data to solve problems; suggest new techniques.

Skills

Microsoft Office

Clear communication

Organizational skills

Analytical thinking

Problem solving

Advanced math

Education

High School Diploma or GED

Job description

CBRE, Inc. in Boston seeks an Account Support Associate to deliver exceptional customer service and administrative support to a large business unit or account. This role focuses on ensuring contract requirements are fulfilled and supporting billing, reporting, and vendor coordination.

You will coordinate vendors for reactive and planned work, review invoices, and help with safety and compliance documentation. Strong MS Office skills and 3–4 years of related experience are expected.