Account Services Manager - Client Success & Renewals

iCIMS Middleware Test Company; Alabama; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

iCIMS is seeking a Manager in the Account Services Department to collaborate with customers, ensuring their needs are met and guiding renewal opportunities. The role requires strong communication skills and experience with HR systems, with some travel expected.

You will work to identify opportunities for expanding products and services, participate in client meetings and presentations, and support marketing with case studies and testimonials. A bachelor degree is required.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with HR systems and software project management is a plus.
• Strong interpersonal, verbal and written communication and presentation skills.
• Ability to manage multiple accounts with minimal supervision.

Responsibilities

• Identify customer needs and opportunities to add products and services.
• Participate in sales presentations via calls, on-site meetings, and seminars.
• Maintain client references, case studies, and testimonials with marketing.
• Aim for high renewal rates and proactive issue escalation.

Skills

Account management

Customer relationship

Interpersonal communication

ASP systems

Sales presentations

Education

Bachelor degree

Tools

iRecruiter

Microsoft Windows

Job description

iCIMS is seeking a Manager in the Account Services Department to collaborate with customers, ensuring their needs are met and guiding renewal opportunities. The role requires strong communication skills and experience with HR systems, with some travel expected.

You will work to identify opportunities for expanding products and services, participate in client meetings and presentations, and support marketing with case studies and testimonials. A bachelor degree is required.