Client Success Manager - SaaS & Renewals

iCIMS Middleware Test Company; Washington (District of Columbia); On-site; USD 90,000 - 110,000; Full time

Job summary

iCIMS, a fast-growing SaaS company in the United States, is seeking a Manager in Account Services to ensure client satisfaction across multiple accounts and renewals.

The role emphasizes strong interpersonal and communication skills, experience with HR systems, and the ability to manage complex accounts while collaborating with Marketing and product teams. DC-area, on-site with standard business hours.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.

Responsibilities

• Learn and master iRecruiter to communicate best practices to customers.
• Manage multiple accounts with outstanding interpersonal skills.
• Identify customer needs and opportunities to add products and services.
• Participate in sales presentations via conference calls, seminars, on-site meetings, and surveys.
• Collaborate with Marketing to develop client references, case studies, and testimonials.
• Proactively contact assigned clients to target renewal.
• Handle escalated customer issues.

Skills

Account management

Client relations

Communication skills

HR systems experience

Software project management

Education

Bachelor degree

Tools

Microsoft Windows

Internet Explorer

Web-based technologies

Job description

iCIMS, a fast-growing SaaS company in the United States, is seeking a Manager in Account Services to ensure client satisfaction across multiple accounts and renewals.

The role emphasizes strong interpersonal and communication skills, experience with HR systems, and the ability to manage complex accounts while collaborating with Marketing and product teams. DC-area, on-site with standard business hours.