Account Resolution Specialist

Ōnin Staffing; Sulphur (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

$5 doctor’s visit copays

Free teledoctor service

Free counseling services

Life insurance included

Vision insurance included

Dental insurance included

Vacation and holiday pay

Free legal services

Employee discount program

Job summary

Ōnin Staffing is seeking an Account Resolution Specialist to manage customer accounts, make outbound calls, gather information, and drive toward resolving balances. The role rewards initiative, problem-solving, and goal-focused performance, with training provided and no prior collections experience required.

Ideal candidates are self-motivated, confident on the phone, and capable of handling challenging conversations while maintaining accuracy and compliance.

Qualifications

• No prior collections experience required.
• Training provided on company systems, procedures, and processes.
• Must pass pre-employment drug screen and background check.
• Must sign and comply with NDAs and confidentiality policies.

Responsibilities

• Make outbound calls regarding outstanding balances.
• Communicate professionally with customers to gather information and resolve accounts.
• Ask questions, investigate account details, and identify solutions.
• Negotiate payment arrangements and work toward account resolution.
• Accurately document conversations, updates, and outcomes in the company system.
• Manage assigned accounts and maintain consistent follow-up.
• Follow established collection procedures and compliance guidelines.
• Maintain professionalism during difficult conversations.
• Work independently while meeting performance goals.

Skills

Self-motivated

Curious mindset

Persistence

Phone skills

Negotiation

Customer service

Problem solving

Attention to detail

Job description

Are you naturally curious, motivated by results, and not afraid to pick up the phone and ask the tough questions? Ōnin Staffing is looking for a driven Account Resolution Specialist to join a fast-paced team focused on account resolution and debt recovery.

This is an opportunity for someone who takes initiative, enjoys problem-solving, and isn't afraid to dig deeper to get answers. If you're self-motivated, confident communicating with others, and enjoy working toward goals, this could be the opportunity for you!

No previous collections experience required! Training will be provided on company systems, procedures, and processes.

Job Description

As an Account Resolution Specialist, you'll manage customer accounts, make outbound calls, gather information, and work toward resolving outstanding balances. Success in this role requires persistence, strong communication skills, attention to detail, and the ability to stay motivated even when conversations get challenging.

Responsibilities include:

• Make outbound calls regarding outstanding balances.
• Communicate professionally with customers to gather information and resolve accounts.
• Ask questions, investigate account details, and identify solutions.
• Negotiate payment arrangements and work toward account resolution.
• Accurately document conversations, updates, and outcomes in the company system.
• Manage assigned accounts and maintain consistent follow-up.
• Follow established collection procedures and compliance guidelines.
• Maintain professionalism and composure during difficult conversations.
• Work independently while staying motivated to meet performance goals.

Skills and Experience

About the Ideal Candidate

We're looking for someone who is self-motivated, naturally curious, persistent, and confident on the phone. You don't have to know everything coming in, but you do need the drive to figure things out, take initiative, and get results.

The ideal candidate:

• Is comfortable making frequent outbound calls and asking tough questions.
• Is naturally curious and enjoys investigating, gathering information, and getting answers.
• Is a self-starter who doesn't need constant direction or supervision.
• Can handle rejection, difficult conversations, and frustrated customers without taking it personally.
• Is persistent and knows when to keep pushing for an answer.
• Has strong customer service, problem-solving, and negotiation skills.
• Is comfortable using computers and accurately entering detailed notes.
• Can manage multiple accounts while maintaining organization and attention to detail.
• Has experience in customer service, medical billing, accounts receivable, insurance, sales, call centers, or collections.
• Is competitive, goal-oriented, and motivated by performance-based earnings.
• Bilingual (English/Spanish) is a plus!
• Understands the importance of confidentiality and protecting sensitive customer information.

We're not just looking for someone who can make phone calls. We're looking for someone who knows how to ask the right questions, find answers, and get results!

Additional Requirements

• Must successfully pass a pre-employment drug screen and background check.
• Must be comfortable handling confidential customer and account information.
• Must be willing to sign and comply with company confidentiality and nondisclosure agreements (NDAs).
• Must demonstrate professionalism, discretion, and integrity when handling sensitive records.

Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package.

• Weekly pay
• $5 doctor's visit copays
• Free teledoctor service
• Free counseling services
• Life insurance included
• Vision insurance included
• Dental insurance included
• Vacation and holiday pay
• Free legal services
• Our unbeatable employee discount program