Call Center Agent

NCC-PL | National Coordination Centre – Poland; Jacksonville (FL); Hybrid; USD 18,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Hybrid work arrangements

Medical, dental and vision insurance

Job summary

NCC-PL | National Coordination Centre – Poland is seeking Call Center Agents to manage overdue accounts, negotiate payment plans, and document interactions with accuracy. You will engage customers by phone, email, or mail, aiming for compliant resolutions and high-quality service.

The role emphasizes empathy, strong communication, and ability to work with performance targets in a hybrid environment, with training provided as needed.

Qualifications

• Strong communication and active-listening skills.
• Ability to stay composed, confident and solutions-focused.
• Comfort with performance metrics and structured call expectations.
• Basic computer proficiency and ability to learn new systems.
• Prior collections or call center experience is helpful but not required; we provide training.

Responsibilities

• Make and receive calls to discuss past-due accounts with customers.
• Provide clear, empathetic explanations of account status and available resolution options.
• Negotiate payment arrangements in alignment with company guidelines and compliance requirements.
• Document all interactions accurately and efficiently.
• Meet daily, weekly and monthly performance goals.
• Maintain professionalism and adhere to all federal, stated and company regulations, including FDCPA.

Job description

Call Center Agent - Build Your Career with Us!!!

Are you a confident communicator who thrives in a fast-paced, goal-driven environment with Uncapped Earning Potential?

We're hiring Call Center Agents who excel at building rapport, navigating tough conversations with professionalism, and helping customers find realistic paths towards financial resolution.

Position Overview:

Our Call Center Agents are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting customers through phone, email, or mail to discuss unpaid bills, negotiate payment plans and maintain accurate records of all interactions all while ensuring compliance with relevant laws and regulations.

What You'll Do:

• Make and receive calls to discuss past-due accounts with customers
• Provide clear, empathetic explanations of account status and available resolution options
• Negotiate payment arrangements in alignment with Company guidelines and compliance requirements
• Document all interactions accurately and efficiently
• Meet daily, weekly and monthly performance goals
• Maintain professionalism and adhere to all federal, stated and Company regulations, including FDCPA

What You Bring:

• Strong communication and active-listening skills
• Ability to stay composed, confident and solutions-focused
• Comfort working with performance metrics and structured call expectations
• Basic computer proficiency and ability to learn new systems
• Prior collections or call center experience is helpful but not required. - We provide training

Why You'll Love Working Here:

• Uncapped earning potentialwith competitive hourly pay
• Weekly Pay
• Hybrid work arrangements
• Business casual work environment
• Medical, dental and vision insurance (with HSA Option)
• Employee Assistance Program (EAP)
• Company paid Life Insurance
• Company paid Short Term and Long Term Disability
• 401(k) with Company match
• Paid time off and paid holidays
• Comprehensive training and ongoing coaching
• Supportive team culture that values respect, compliance, and ethical practices

If you enjoy problem-solving and want a role where your results directly impactyour earning potential, this is a strong fit and we'd love to meet you!

This job requisition is to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this Company. This job description is not to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.