Account Collector

Oticon USA; Franklin Township (NJ); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

24/7 virtual medical care

Employee Assistance Program

401(k) with company match

Company-paid life insurance

Short-term and long-term disability insurance

Pet Insurance

Commuter accounts

Job summary

Join a dynamic and supportive team in a role focused on ensuring timely payments from customers. In this position, you'll utilize your strong communication and organizational skills to manage customer accounts effectively. You'll play a crucial role in maintaining relationships with customers while also collaborating with internal departments to resolve any payment issues. The company offers a competitive hourly pay structure along with quarterly incentives, making this an exciting opportunity for those with a customer service background. If you're passionate about helping others and thrive in a fast-paced environment, this role is perfect for you.

Qualifications

• High School Diploma or GED required with credit-related experience.
• Strong computer skills and customer service experience preferred.

Responsibilities

• Communicate with customers via phone, email, or mail.
• Monitor customer accounts and follow up on overdue payments.
• Negotiate payment plans and recommend accounts for collection.

Skills

Customer Service Mindset

Communication Skills

Organization

Negotiation Skills

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Excel

Job description

Overview

This role is responsible for ensuring prompt payment from customers for products purchased and services provided based on the agreed upon payment terms. This is accomplished by proactive communication with customers, ability to prioritize and monitor customer accounts and payments. This role requires a customer service mindset, good communication skills, and ability to manage multiple tasks and priorities.

This role offers an hourly base pay plus quarterly incentives.

Responsibilities

1. Communicate with customers via phone, email, or mail.
2. Establish and maintain effective working relationships with customers and internal staff of other departments (Sales & Sales Operations) for the purpose of providing and obtaining information and working jointly on customer accounts.
3. Monitor assigned portfolio of customer accounts, proactively addressing and following up on overdue accounts.
4. Perform account reconciliations.
5. Ensure customer credits are applied to appropriate invoices or cleared based on the Company’s Policy.
6. Make between 85-100 outgoing collection calls a week.
7. Track and follow up on promise to pay and/or payment arrangements and document customer conversions/updates.
8. Negotiate payment plans with customers in cases when non-payment occurs and/or to resolve past due balances.
9. Ability to identify high-risk accounts and recommend customer credit hold.
10. Recommend accounts to be written off or sent to outside collection agency based upon collection efforts.
11. Prepare monthly feedback reports on payment collections.
12. Proactively communicate monthly with sales and management on status of portfolio.
13. May perform miscellaneous tasks/projects as directed by Collection Supervisor.

Qualifications

1. High School Diploma or General Education Degree (GED); and credit related experience and/or training, or equivalent combination of education and experience required.
2. Experience in customer service and/or collections preferred.
3. Strong computer skills.
4. Demonstrates a high degree of organization, accuracy, and a high level of customer service skills.
5. Ability to work effectively with a wide variety of people and develop professional working relationships with site staff and providers.
6. Demonstrates the ability to meet productivity goals and deadlines.
7. Ability to work well as part of a team.
8. Excellent written and verbal communication skills.
9. Experience with Microsoft Excel.
10. Must enjoy learning and be self-motivated.

What we have to offer:
Medical, dental, prescription, and vision benefits
24/7 virtual medical care
Employee Assistance Program for you and your family
401(k) with company match
Company-paid life insurance
Supplemental insurance for yourself, your spouse/partner, and your children
Short-term and long-term disability insurance
Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care
Pet Insurance
Commuter accounts

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.