Account Resolution Specialist I

Addition Financial Credit Union; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

United Solutions Company in Florida is seeking an Account Resolution Specialist I to support our debt collection efforts for clients. You will contact debtors via phone, email, and letters to discuss overdue accounts, negotiate payment arrangements, and document all interactions in the client system.

This role requires strong communication and negotiation skills, adherence to consumer protection laws, and the ability to work both independently and as part of a team to meet collection targets.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in finance, business administration, or related field preferred.
• Previous experience in debt collection, customer service, or financial services is preferred.
• Strong communication and negotiation skills, with the ability to build rapport and influence others effectively.
• Detail-oriented and proficient in data entry and documentation.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with consumer lending practices, debt collection laws, and regulatory compliance is a plus.
• Proficiency in using computer systems, MS Office Suite, and customer relationship management (CRM) software.

Responsibilities

• Initiate contact with debtors via phone calls, emails, texts, and letters to discuss overdue accounts and negotiate payment arrangements.
• Document all communication and interactions with debtors accurately and thoroughly in the client's system of record.
• Analyze debtors' financial situations to assess their ability to repay debts and develop appropriate repayment plans within the guidelines of the client.
• Negotiate settlements, payment extensions, and other arrangements within the scope of our clients' policies and regulatory requirements.
• Provide exceptional member service by addressing debtors' inquiries, concerns, and requests promptly and professionally.
• Have the communication skills to overcome common objections.
• Collaborate with internal departments and team members to resolve escalated issues and achieve collection targets.
• Stay informed about relevant laws, regulations, and industry best practices related to debt collection and consumer protection.
• Meet or exceed performance metrics, including collection quotas, call quality standards, and compliance measures.

Skills

Communication

Negotiation

Data entry

CRM software

Teamwork

Education

High school diploma

Associate's/Bachelor's preferred

Tools

MS Office

CRM software

Job description

1000 Primera Blvd
Lake Mary, FL 32746, USA

• Travel Required : No

Description

Mission

The mission of the United Solutions Company is to host quality products and services using the best of breed technology, with an emphasis on service and collaboration, to help our customers remain competitive and profitable.

Job Summary

As an Account Resolution Specialist I at United Solutions Company, you will play a pivotal role in our debt collection efforts, working diligently to resolve outstanding accounts on behalf of our clients. You will engage with debtors professionally and empathetically, seeking to find mutually agreeable solutions while adhering to industry regulations and ethical standards.

Responsibilities:

• Initiate contact with debtors via phone calls, emails, texts, and letters to discuss overdue accounts and negotiate payment arrangements.
• Document all communication and interactions with debtors accurately and thoroughly in the client's system of record.
• Analyze debtors' financial situations to assess their ability to repay debts and develop appropriate repayment plans within the guidelines of the client.
• Negotiate settlements, payment extensions, and other arrangements within the scope of our clients' policies and regulatory requirements.
• Provide exceptional member service by addressing debtors' inquiries, concerns, and requests promptly and professionally.
• Have the communication skills to overcome common objections.
• Collaborate with internal departments and team members to resolve escalated issues and achieve collection targets.
• Stay informed about relevant laws, regulations, and industry best practices related to debt collection and consumer protection.
• Meet or exceed performance metrics, including collection quotas, call quality standards, and compliance measures.

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree in finance, business administration, or related field preferred.
• Previous experience in debt collection, customer service, or financial services is preferred.
• Strong communication and negotiation skills, with the ability to build rapport and influence others effectively.
• Detail-oriented and proficient in data entry and documentation.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with consumer lending practices, debt collection laws, and regulatory compliance is a plus.
• Proficiency in using computer systems, MS Office Suite, and customer relationship management (CRM) software.

Travel Required

No .

Equal Opportunity Employer
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