Customer Relations Specialist - Accounts Receivable

Genuine Parts Company; Peachtree Corners (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Genuine Parts Company is seeking a Customer Relations Specialist - Accounts Receivable to manage a portfolio of past-due customer accounts and support collection inquiries. You will initiate outbound calls, respond to inquiries, and collaborate with Sales, Credit, and Operations to resolve disputes while adhering to credit and collection policies.

The role focuses on reducing aged receivables, improving cash flow, and maintaining positive customer relationships.

Qualifications

• 2+ years of experience in collections or accounts receivable.
• High School diploma or equivalent.
• Strong communication and negotiation skills.
• Proficient in PeopleSoft and Excel.
• Experience with ServiceNow or similar ticketing systems.

Responsibilities

• Make outbound collection calls to customers based on assigned account portfolio.
• Respond to inbound calls and emails regarding past-due accounts; provide invoices and statements.
• Maintain documentation of all customer communications in the system of record.
• Monitor aging reports and prioritize accounts to meet collection targets.
• Identify uncollectible accounts and coordinate transfer to Legal for action.
• Escalate complex account issues to leadership or Legal as appropriate.

Skills

Communication

Conflict resolution

Negotiation

Multi-tasking

Attention to detail

Education

High School diploma or equivalent

Tools

PeopleSoft

Microsoft Excel

ServiceNow

10-key

Job description

Customer Relations Specialist - Accounts Receivable The Customer Relations Specialist - Accounts Receivable is responsible for managing a portfolio of customer accounts with past-due balances and supporting collection-related inquiries. This role initiates outbound collection efforts, responds to inbound customer communications, and collaborates cross-functionally to resolve billing disputes and payment issues. The position directly contributes to reducing aged receivables, improving cash flow, and maintaining positive customer relationships while adhering to company credit and collection policies. The Specialist is expected to meet established performance metrics related to call activity, account resolution, and aging targets. Account Management & Collections

Account Management & Collections

• Make outbound collection calls to customers based on assigned account portfolio.
• Determine root causes of past-due balances and negotiate appropriate payment arrangements in accordance with established collection policies.
• Maintain accurate and timely documentation of all customer communications within the system of record.
• Monitor aging reports and prioritize accounts to achieve departmental collection targets.
• Identify uncollectible accounts and coordinate transfer to Legal for further action.
• Identify accounts that may qualify for year-end bad debt write-off consideration.

Customer Service & Inquiry Resolution

• Respond to inbound customer calls and emails regarding past-due accounts.
• Provide invoice copies, account statements, and payment details as requested.
• Support overall Solutions Center call volume while delivering professional and timely customer service.
• Initiate and respond to ServiceNow tickets for detailed or escalated customer requests.
• Partner with Sales, Customer Service, Credit, and Operations teams to resolve disputes and payment discrepancies.
• Escalate complex account issues to leadership or Legal as appropriate.

Compliance & Controls

• Ensure adherence to company credit policies and internal control procedures.
• Maintain audit-ready documentation of collection activity.
• Handle sensitive financial information with integrity and confidentiality.

Performance Expectations

• Meet or exceed monthly collection activity and resolution targets.
• Maintain assigned portfolio aging metrics within defined thresholds.
• Demonstrate consistent follow-up and timely account resolution.
• Perform other duties as assigned to support departmental and organizational objectives.

Qualifications Required Experience

• Minimum of 2+ years of experience in a collections or accounts receivable environment.
• High School diploma or equivalent required.

Technical Skills

• Strong working knowledge of PeopleSoft.
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience with ticketing or workflow systems (e.g., ServiceNow).
• Ability to efficiently use 10-key and accounting systems.

Core Competencies

• Excellent communication and relationship-building skills.
• Strong conflict resolution and negotiation skills.
• Customer-service focused mindset with the ability to maintain professionalism in challenging customer situations.
• Ability to manage multiple tasks concurrently in a high-volume environment.
• Strong organizational skills; results-driven and self-motivated with exceptional attention to detail.

Physical Demands / Working Environment

• Position requires working on-site in the office four (4) days per week. The fifth workday may be performed remotely, subject to business needs and manager approval.
• Prolonged sitting (7-8 hours daily) with frequent computer and 10-key use.
• Occasional standing, walking, bending, and lifting of light objects up to 25 pounds.
• Continuous close vision required for detailed financial data; adequate hearing for phone and virtual communication.
• Requires sustained concentration, attention to detail, and ability to manage multiple deadlines.