Account Renewal & Collections Specialist

Yourrnr; Ruston (LA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

HSA

Dental & Vision

Employer paid life

401(k) with company match

Paid vacation

Employee assistance program

Job summary

RNR Tire Express in Ruston, LA seeks an Account Manager to re-engage customers with expired Rental Agreements and drive re-sell opportunities. You will educate customers on terms and options while handling payments and account activity, contributing to a positive customer experience.

The role emphasizes collections with a friendly, professional approach, requiring strong communication, reliability, and the ability to work autonomously in an office environment.

Qualifications

• Experience in customer service, account management, and collections.
• Excellent communication and active listening.
• Detail oriented and accurate in data handling.
• Ability to interpret rental agreements and cash handling.

Responsibilities

• Oversees verification process for all new potential customers.
• Presents rental agreement details to customers and ensures understanding.
• Handles payments via cash, credit/debit cards, and money orders.
• Makes outbound calls to delinquent customers and pursues past-due accounts with professionalism.
• Re-establishes communication using references and appropriate strategies.
• Maintains knowledge of the POS system and customer histories.

Skills

Customer service

Account management

Collections

Communication skills

Detail oriented

Education

High school diploma or equivalent

Job description

RNR Tire Express in Ruston, LA seeks an Account Manager to re-engage customers with expired Rental Agreements and drive re-sell opportunities. You will educate customers on terms and options while handling payments and account activity, contributing to a positive customer experience.

The role emphasizes collections with a friendly, professional approach, requiring strong communication, reliability, and the ability to work autonomously in an office environment.