Account Manager: Customer Retention & Billing

Yourrnr; Little Rock (AR); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Two Medical Plan Options

Health Savings Account

Dental & Vision

Employer Paid Life

401(k) with Company Match

Paid Vacation

Employee Assistance Program

Job summary

RNR Tire Express in Little Rock, AR seeks an Account Manager to contact customers with expired Rental Agreements and work to maintain their accounts. The role focuses on re-sell and customer education rather than just collecting money.

The position requires strong communication, detail orientation, and prior experience in accounts and collections. Benefits include flexible schedules, training, and a competitive compensation package.

Qualifications

• Previous experience in customer service, account management, and collections.
• Excellent communication skills – listening, understanding, and responding.
• Detail oriented and organized work approach.

Responsibilities

• Oversees verification process for all new potential customers.
• Presents rental agreement details to customers and ensures understanding.
• Handles payments via various methods (cash, card, money order).
• Makes outbound calls to delinquent customers and pursues past due accounts with a friendly demeanor.
• Maintains knowledge of customer histories and POS system.
• Performs general office duties and keeps area organized.

Skills

Customer service

Account management

Collections

Communication skills

Detail oriented

Education

High school diploma or equivalent

Tools

POS system

MS Office

Job description

RNR Tire Express in Little Rock, AR seeks an Account Manager to contact customers with expired Rental Agreements and work to maintain their accounts. The role focuses on re-sell and customer education rather than just collecting money.

The position requires strong communication, detail orientation, and prior experience in accounts and collections. Benefits include flexible schedules, training, and a competitive compensation package.