Account Manager: Customer Retention & Payments

Yourrnr; Midland (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

RNR Tire Express is seeking an Account Manager to contact customers with expired rental agreements and work to re-sell or educate them on options. The role focuses on recovering accounts and maintaining customer relationships within a fast-paced office environment.

Responsibilities include verifying new customers, presenting agreements, handling various payment methods, and pursuing delinquent accounts with professionalism. A high school diploma and ability to operate a POS system are required.

Qualifications

• Experience in customer service, account management, and collections.
• Excellent communication, listening, and problem-solving skills.
• Detail-oriented with ability to manage delinquent accounts.

Responsibilities

• Verify new potential customers.
• Present rental agreements clearly to customers.
• Process payments via cash, card, or check.
• Call delinquent customers to collect past due amounts.
• Pursue past due accounts with a friendly approach.
• Maintain knowledge of POS system and customer histories.
• Maintain clean, stocked work area.
• Perform other duties as assigned.

Skills

Customer service

Account management

Collections

Communication skills

Detail oriented

Education

High school diploma or equivalent

Tools

CRM software

POS system

Office software

Job description

RNR Tire Express is seeking an Account Manager to contact customers with expired rental agreements and work to re-sell or educate them on options. The role focuses on recovering accounts and maintaining customer relationships within a fast-paced office environment.

Responsibilities include verifying new customers, presenting agreements, handling various payment methods, and pursuing delinquent accounts with professionalism. A high school diploma and ability to operate a POS system are required.