Account Manager - Rental Renewals & Collections

RNR Tire Express; Jacksonville (AR); Presencial; USD 36 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Two Medical Plan Options

Health Savings Account

Dental & Vision

Employer Paid Life

401(k) with Company Match

Paid Vacation

Employee Assistance Program

And More

Resumo da oferta

The Account Manager at RNR Tire Express communicates with customers whose Rental Agreements have expired, aiming to re-sell the agreement and educate customers rather than simply collecting money. The role emphasizes maintaining accounts and promoting timely payments in a friendly, professional manner.

You will use the company POS system, verify new customers, present terms, handle payments, and pursue past-due accounts while supporting a healthy work/life balance and comprehensive benefits.

Qualificações

• Previous experience with customer service, account management, and collections.
• Excellent communication skills – listening, understanding, and responding.
• Detail oriented.

Responsabilidades

• Oversees verification process for all new potential customers.
• Presents rental agreement to customers, ensuring they are aware of agreement details.
• Handling payments via cash, credit/debit card, money order, etc.
• Continually answering and making outbound calls to customers that are delinquent on their bill while pursuing past due accounts persistently with a friendly and professional demeanor.
• Navigating customer references to find a means of re-establishing communication with customers.
• Occasionally handle field collections and de-installations.
• Identifies opportunities to recapture past due business on customers returning merchandise.
• Maintains working knowledge of company POS system and how customer histories are tracked.
• Maintains clean and stocked work‑area.
• Other duties as assigned.

Conhecimentos

Customer service

Account management

Collections

Communication

Formação académica

High school diploma

Ferramentas

POS system

Descrição da oferta de emprego

The Account Manager at RNR Tire Express communicates with customers whose Rental Agreements have expired, aiming to re-sell the agreement and educate customers rather than simply collecting money. The role emphasizes maintaining accounts and promoting timely payments in a friendly, professional manner.

You will use the company POS system, verify new customers, present terms, handle payments, and pursue past-due accounts while supporting a healthy work/life balance and comprehensive benefits.