Account Operations Lead — Freight & Driver Coordination

Crete Carrier Corporation; Cheyenne (WY); On-site; USD 54,000 - 70,000; Full time

Job summary

Crete Carrier Corporation is seeking an Operations Coordinator to oversee a dedicated account, ensuring loads are delivered safely and on time. You will coordinate driver assignments, monitor customer-specific loads from tender to delivery, and maintain positive relationships with customers.

This role includes supervising drivers, addressing issues with other departments, and balancing driver time-off with freight movement needs to ensure seamless operations.

Responsibilities

• Assigns loads and routes drivers based upon available hours and customer needs.
• Serves as main point-of-contact for an assigned customer base and monitors all customer-specific loads from tender to delivery.
• Performs supervisory responsibilities to manage drivers including coaching, planning, assigning work, addressing complaints, and resolving problems.
• Communicates customer issues and concerns with the appropriate departments as needed.
• Monitors trailer pools at assigned customer locations, coordinates movement of trailers, and provides guidance if trailer detention issues arise.
• Validates driver hours of service to safely and legally facilitate load delivery.
• Balances time off requests made by drivers with the operational need to move freight.
• Establishes and maintains positive working relationships.
• Receives and carries out instructions.
• Maintains regular and predictable attendance.
• Performs other duties as assigned.

Job description

Crete Carrier Corporation is seeking an Operations Coordinator to oversee a dedicated account, ensuring loads are delivered safely and on time. You will coordinate driver assignments, monitor customer-specific loads from tender to delivery, and maintain positive relationships with customers.

This role includes supervising drivers, addressing issues with other departments, and balancing driver time-off with freight movement needs to ensure seamless operations.