Dedicated Account Associate

Crete Carrier Corporation; Cheyenne (WY); Presencial; USD 54 000 - 70 000; Tempo integral

Resumo da oferta

Crete Carrier Corporation is seeking an Operations Coordinator to oversee a dedicated account, ensuring loads are delivered safely and on time. You will coordinate driver assignments, monitor customer-specific loads from tender to delivery, and maintain positive relationships with customers.

This role includes supervising drivers, addressing issues with other departments, and balancing driver time-off with freight movement needs to ensure seamless operations.

Responsabilidades

• Assigns loads and routes drivers based upon available hours and customer needs.
• Serves as main point-of-contact for an assigned customer base and monitors all customer-specific loads from tender to delivery.
• Performs supervisory responsibilities to manage drivers including coaching, planning, assigning work, addressing complaints, and resolving problems.
• Communicates customer issues and concerns with the appropriate departments as needed.
• Monitors trailer pools at assigned customer locations, coordinates movement of trailers, and provides guidance if trailer detention issues arise.
• Validates driver hours of service to safely and legally facilitate load delivery.
• Balances time off requests made by drivers with the operational need to move freight.
• Establishes and maintains positive working relationships.
• Receives and carries out instructions.
• Maintains regular and predictable attendance.
• Performs other duties as assigned.

Descrição da oferta de emprego

Position Summary

Coordinates the overall operations of an assigned dedicated account, including overseeing drivers and providing customer service, to ensure loads are delivered safely and timely.

Role And Responsibilities

• Assigns loads and routes drivers based upon available hours and customer needs.


• Serves as main point-of-contact for an assigned customer base and monitors all customer-specific loads from the time the load is tendered until it is delivered.


• Performs supervisory responsibilities, as needed, to effectively manage drivers including coaching, planning, assigning work, addressing complaints, and resolving problems.


• Communicates customer issues and concerns with the appropriate departments as needed.


• Monitors trailer pools at assigned customer locations, coordinates movement of trailers when necessary, and provides guidance if trailer detention issues arise.


• Validates driver hours of service in order to safely and legally facilitate the delivery of loads.


• Balances time off requests made by drivers with the operational need to move freight.


• Establishes and maintains positive working relationships.


• Receives and carries out instructions.


• Maintains regular and predictable attendance.


• Performs other duties as assigned.