Dedicated Account Associate/Dispatcher

Crete Carrier Corporation

North Platte (NE)

On-site

USD 65,000 - 95,000

Full time

14 days+

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Job summary

A transportation company in North Platte, NE, seeks an Entry Level Account Associate. This role involves coordinating operations of assigned accounts, overseeing drivers, and ensuring deliveries are made safely and on time. The ideal candidate will have strong communication and supervisory skills, and the ability to maintain positive working relationships. This is a full-time position offering competitive compensation.

Qualifications

Ability to assign loads and routes to drivers based on customer needs.
Strong communication skills to handle customer issues and concerns.
Supervisory abilities to manage drivers effectively.

Responsibilities

Coordinate operations of assigned dedicated accounts.
Monitor and manage customer-specific loads from tender to delivery.
Ensure safe and timely delivery of loads.

Job description

Overview

For more than 50 years, Crete Carrier has valued both hard work and work‑life balance. As a family owned business we appreciate our employees and respect their contributions to our ongoing success. We offer stability and a place to thrive in their careers. We’re looking for talented, hard‑working individuals to join our team and help grow our business.

Responsibilities

Coordinate the overall operations of an assigned dedicated account, including overseeing drivers and providing customer service, to ensure loads are delivered safely and timely.
Assign loads and routes to drivers based upon available hours and customer needs.
Serve as the main point‑of‑contact for an assigned customer base and monitor all customer‑specific loads from the time the load is tendered until it is delivered.
Perform supervisory responsibilities as needed to effectively manage drivers, including coaching, planning, assigning work, addressing complaints, and resolving problems.
Communicate customer issues and concerns with the appropriate departments as needed.
Monitor trailer pools at assigned customer locations, coordinate movement of trailers when necessary, and provide guidance if trailer detention issues arise.
Validate driver hours of service to safely and legally facilitate the delivery of loads.
Balance time off requests made by drivers with the operational need to move freight.
Establish and maintain positive working relationships.
Receive and carry out instructions.
Maintain regular and predictable attendance.
Travel as needed.