Account Manager (Remote, Baltimore)

Blacksmith Agency LLC; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Blacksmith Agency LLC in the United States is seeking an Account Manager to own a book of recurring clients in a remote role. You will retain relationships, renewals, and lead early warnings when accounts drift, while collaborating with strategists and the delivery team to ensure a single, clear voice.

You will upsell and expand work across your client base, hit a seven-figure annual quota, and demonstrate a proven ability to keep clients, grow revenue, and communicate clearly with senior

Qualifications

• Agency account management experience in marketing, digital, creative or advertising agency.
• Track record of keeping clients and selling them more work with measurable results.
• Comfortable carrying a quota and meeting targets.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retain relationships across your book, manage renewals, and provide early warning when an account drifts.
• Identify upsell opportunities and expand projects within each client.
• Maintain a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present a single, consistent voice to the client.

Skills

Account management

Upselling

Quota management

Client communication

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management


• Full time


• Remote (USA or Canada)

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.


• Upsells and expansion: finding the next project inside each client and selling it.


• A seven-figure annual quota across retention and upsells.


• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.


• A record of keeping clients and selling them more work, with numbers you can walk us through.


• Comfort carrying a quota.


• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.